• Bookmark

    Virgin Trains

Ratings On Other Platforms

1.8 / 5
4 / 5
Corporate Values


Virgin Trains has a consumer rating of 1.5 stars from 2 reviews indicating that most customers are generally dissatisfied with their purchases. Virgin Trains ranks 108th among Travel Deals sites.

View ratings trends
How would you rate Virgin Trains?
Top Critical Review

“Delayed train, no explanation, rude staff and sarcastic...”

Nathan K.

Delayed train, no explanation, rude staff and sarcastic customer services, including CEO. Refuse to compensate. Never will i go virgin again.

See critical reviews

Reviews (2)




3 reviews
17 helpful votes
October 13th, 2013

Delayed train, no explanation, rude staff and sarcastic customer services, including CEO. Refuse to compensate. Never will i go virgin again.

1 review
2 helpful votes
August 13th, 2009

It is so easy to buy the wrong ticket and end up spending more money than you have to. This website asks you what kind of ticket you want and then gives you a whole list of options, which have nothing to do with what you said you want. Then you think what they are offering will be appropriate for you (since you've already told the website what you want). However, the options they give you are not even related to the questions you have answered. So when you choose your ticket, you can be buying a single, when you think you've got a return or an off-peak travel when you think you're buying an anytime travel. I am so annoyed, that my money is going down the drain, all because they failed to explain the ticket types appropriately. When I asked for assistance, I got little and was instead sent an automated email, showing that they do not care as long as they get their money. Yet, when I visited thetrainline. Com, I saw perfect descriptions of different tickets and was able to see where I'd gone wrong. Slight mistakes like these cost money that people cannot afford and are unacceptable. I am lucky this time, but next time I could be stranded...

Q&A (0)

Questions? Get answers from the Virgin Trains staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Buy cheap train tickets & find the best deals on fares from Virgin Trains. Travel in comfort & style to London, Manchester, Liverpool, Birmingham, Glasgow & more.

How do I know I can trust these reviews about Virgin Trains?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Virgin Trains?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business