• Virtual Reward Center

Virtual Reward Center

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Overview

Virtual Reward Center has a rating of 1.46 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Virtual Reward Center most frequently mention gift card problems. Virtual Reward Center ranks 378th among Business Other sites.

  • Service
    19
  • Value
    20
  • Shipping
    8
  • Returns
    8
  • Quality
    15
Positive reviews (last 12 months): 10.5%
Positive
2
Neutral
0
Negative
17
4
See all photos
How would you rate Virtual Reward Center?
Top Positive Review

“Actually it worked for me.”

Bob D.
11/14/22

I took a survey about a company I use for work. VRC sent me an email with a link to a $20 Amazon gift card. I followed the directions exactly, and used the card immediately. No problems. Free $20. Nice. I don't understand what all these other reviews are talking about. It made me worry a bit, but no issues here.

Top Critical Review

“0 Stars for this company”

Rick H.
10/5/23

If it were possible to give 0 stars, that would be my review. This gift card was almost impossible to use and I literally tried to use it in 6 different places- restaurants, building material stores, grocery stores and online stores before I found one that was able to get the card confirmed (apparently, although I am still waiting for the store to contact me about whether the transaction actually went through). A horrible and frustrating experience including interactions with their customer service team. Never again.

Reviews (39)

Rating

Timeframe

Other

Thumbnail of user rickh1154
1 review
0 helpful votes
October 5th, 2023

If it were possible to give 0 stars, that would be my review. This gift card was almost impossible to use and I literally tried to use it in 6 different places- restaurants, building material stores, grocery stores and online stores before I found one that was able to get the card confirmed (apparently, although I am still waiting for the store to contact me about whether the transaction actually went through). A horrible and frustrating experience including interactions with their customer service team. Never again.

Thumbnail of user davidh8103
1 review
6 helpful votes
January 9th, 2023

When you write them they send you a list of the types of businesses that refuse their "cards" but are unwilling to even given you the names of 3 nationally based charities that will accept them. Avoid the Virtual Rewards Center "credit cards" completely. By the way, do not select this option if your do Survey Junkie surveys. (They won't stand up with you on this for some reason).

Value
Thumbnail of user bobd958
1 review
3 helpful votes
November 14th, 2022
Verified purchase

I took a survey about a company I use for work. VRC sent me an email with a link to a $20 Amazon gift card. I followed the directions exactly, and used the card immediately. No problems. Free $20. Nice. I don't understand what all these other reviews are talking about. It made me worry a bit, but no issues here.

Tip for consumers:
I found this company to be 100% legit. My Gift Card worked.

Products used:
$20 Amazon Gift Card as a reward for taking an online survey about a company.

Service
Value
Quality
Thumbnail of user ihabi2
1 review
17 helpful votes
April 1st, 2020

This is a virtual ripoff company. Avoid using. Tried to use on several different vendors and the card was declined. Lost a special offer and a waste of time. The merchants will NOT accept this form of payment. They miss lead you in believing the card can be used with any merchant and it is easy. I am taking this matter further with the Consumer Financial Protection Bureau.
www.consumerfinance.gov/Complaint

Thumbnail of user monag35
1 review
10 helpful votes
November 4th, 2020

Followed the steps to get my virtual card - but no card. Kept getting told the problem was on my end, wrong browser, wrong device, etc. Tried on 2 mobile devices, 2 desktop computers, 3 different browsers - nothing. So now they say they'll get back to me next week sometime - right! Sure you will! Either dishonest or just totally incompetent.

Thumbnail of user kimluis799
1 review
0 helpful votes
September 9th, 2023

Be aware! They don't help you! Don't waste your time with this scam app. I'm reporting them to the better business bureau.

Products used:
It’s fraud I’m so mad

Service
Value
Quality
Thumbnail of user yvonnel291
1 review
3 helpful votes
November 3rd, 2022

My card expired a few days ago with a large balance on it, I reached out to the team to see if there was anything that could be done and they refused to do anything. Based on the other reviews, it looks like there is no incentive to help as they basically want the expiration date to run out so they can keep the money. Filed a complaint with www.consumerfinance.gov/Complaint.

Products used:
Rewards Card

Service
Value
Quality
Thumbnail of user michaelw4651
0 reviews
5 helpful votes
April 13th, 2022

I received an email for a gift card that I was expecting in spam so when I opened it I marked it as safe. Then I clicked the link to get my gift card but nothing happened. Then I moved it to my inbox but still, nothing happened. I contacted this so-called reward center by email. After many emails exchanges, they told me to do what I already did. I have given up with them. They are either some type of a scam or extremely incompetent at what they do.

Thumbnail of user kathleena400
1 review
13 helpful votes
November 7th, 2020

It's basically a scam where the rewards center and the corporate entity that paid for the reward cards split any and all money that is left on the cards after expiration. They get around expiration not being legal on a gift card by calling it a reward card. It's all a big scam many of my employees have lost thousands of dollars after receiving cards they weren't aware expired within a month of receipt.

Thumbnail of user bobp1124
1 review
0 helpful votes
March 13th, 2024

This is a terrible company. I got a card, tried to use it several times, it never worked! I wrote for help, never could resolve it. It took so long the card then expired and they would not extend the expiration date. In my opinion, just a bunch of crooks!

Tip for consumers:
Visa should disassociate with this company!!!

Products used:
A Visa Reward Care that never worked!!

Service
Value
Returns
Quality
Thumbnail of user johnc6787
1 review
5 helpful votes
July 22nd, 2021

This organization/business/flimflam is the closest thing I have ever seen to compare to the Democratic party and their quest for ruling power. No way will you ever be able to get them to fulfill any obligations unless it is to another twister of truth, and we will be the payee. I was awarded a 5.00 credit card voucher with so many restrictions I cannot redeem unless I let them keep the money. I cannot even donate the money to the Salvation Army!

Tip for consumers:
This is a con. It reminds me of the phone calls I had requesting money for the police. You know, the one where you donate 10.00 and they keep 9.50 for costs.

Products used:
None

Thumbnail of user daniels2799
1 review
5 helpful votes
December 7th, 2021

I was supposed to receive a visa card via a redemption link from this fraudulent company. The email went to junk mail and I was only able to find it after a while only to learn that the link "has expired" and they stole all the money. They don't pickup the phone *******815 that by the way is not listed on their website and the email support repeated that the link has expired. Can someone explain how in the world the money "have expired"? Last time I checked money had no expiration date.

All in all seems like a totally sham operation and if I won't get any satisfaction from them I will have to sue them.

Tip for consumers:
avoid using at all costs!!!!

Products used:
None

Service
Value
Thumbnail of user emikoh5
1 review
0 helpful votes
January 23rd, 2024

I have been trying to collect my reward since Dec 2023 and they send you a link and then it never allows you to set up a account. I will be filing complaints on this company with two entities this week to prevent others from having the same problem. They definitely got the right one because I love what I do. They shouldn't be in business.

Service
Value
Quality
Thumbnail of user michaelh8032
1 review
1 helpful vote
January 31st, 2024

Experienced all the frustrations of most others that have written reviews, but in the end, instead of linking to a bank account for a payout (which I believe is their TRUE intention with all the establishments that actually reject the card --- to gain access to YOUR personal bank info), thank God, I used the $50 virtual reward card received from M&M Mars as compensation for a product testing ONLY to fund my transit card...

I had made six $5 transactions and then paid Amazon $6.99 for a total of $36.99 spent...checked at the time of Amazon purchase and the $13.01 WAS the correct remaining balance, so within a few hours I decided to try and zero the balance and just be done with these idiots by making a couple purchases... upon checking beforehand, the balance went from $13.01 to -.97... hmmmm, wtf? So, thinking it's an error, I try to add $5 to the transit card, which is a recurring transaction, as a test... Of course, rejected/declined

Now, of course, no actual number (even though help section says if any issues to call number on "back of the card") to call, so I follow the email instructions, where I inform them in initial email all these details along with their 'customer service key' b.s., only to be given scripted responses, as if it was chat GPT, and the 'rep' Elizabeth harping on the $5 rejected purchase as to why I had a negative balance, without anyone willing to actually do the simple math.

As I said, I'm pretty sure the end result of this scam company is for you to provide them with your personal info, primarily bank account(s), which they can do whatever with, now OR in future, once you've provided it, because in the help section it gives you instructions on how to remove your personal information by going to "your account" -- which the option doesn't exist in menu.

What's even more surprising is that a company as large as M&M Mars wouldn't do the due diligence or use a company that has this many negative customer experiences to pay individuals for their product tastings...

Please share review so noone else puts their personal data at risk!

Horrible... I wish 0 stars could be given smh

Tip for consumers:
Also, look at their help section to see what happens when you purchase gas at a gas station: If you use at pump, they preauthorize the card for.... $125 to $175 .... GTFOH! So to avoid this you have to go inside and give them the amount you'd like before pumping...

Thumbnail of user roselineaugustine.ra
1 review
0 helpful votes
April 24th, 2023

Well, I like to talk about as soon as I said, one of the clients from surveyjunkie.com and I was rewarded and now they showed me some where to get rewarded to like a third-party and it's called a virtual over here and I'm doing a review and I really do like it that is speed up me receiving my money from SurveyJunkie

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisat2460
1 review
0 helpful votes
August 30th, 2023

The only enter button that works is to change your password. Change my password, can never redeem. Activate my card button never works. Emailed so many times, they tell me to clear my cache, duh, already tried that. Two desktops, two phones, two tablets, won't let me redeem. Scam since their "help" doesn't help me.

Thumbnail of user rafiatoua
1 review
0 helpful votes
February 1st, 2023
Verified purchase

I received the email from the virtual reward center and thought that there a frauds. But it turns out that I am rong about them. I received amazon gift cards from them 4times and got it all. 15 dirham twice. 75 dirham 2. I am soo happy

Thumbnail of user jijoa
1 review
4 helpful votes
November 29th, 2021

They promised Rs 500 amazon gift card for filling up a survey form. But got nothing. I contacted support but no response either

Service
Value
Shipping
Returns
Quality
Thumbnail of user evam240
1 review
6 helpful votes
November 28th, 2020

This is a 3rd party site. It was forwarded to me from a points app I use on my phone to redeem gift cards. This 3rd party totally wiped my points I redeemed and now trying to say my email is invalid.

NOT RECOMMENDED!

Thumbnail of user kaylasmommy1023
1 review
0 helpful votes
July 20th, 2023

Do NOT use these people! Alls they do is bull$#*! you and keep telling me I will receive my money within 24 to 48 hours and it's now been 5 days and still nothing! You can never get ahold of a real person.THEY SUCK!

Thumbnail of user johnr467
3 reviews
3 helpful votes
April 30th, 2022

I received this as a prize in a survey, They claim you can use the card everywhere and no one will take it. False advertising they claim you can used the cards online or in stores but it will not work in any store. She you contact them they tell you you can only use it online. Tried using it online for something and because the total with tax came to $4.63 more than the hundred dollars it gets declined. They claim you can split the sale so if you use it for more than the face value you still can buy stuff but that is a lie too. This place needs to be put out of business. Trying to find a way to place a complaint with the BBB but they keep any info off the internet so you can't even fiind their location to send the compalit to the proper BBB office. I might see about placing a complaint with a Government organization. Totally a fraud with terrible bussiness practices!

Tip for consumers:
DON'T use it period a terrible gift or prize to give. Very limited use if there is any at all. I haven't been able to use it even after dozens of attempts!

Products used:
None as of yet can't find a web site that will accept the Virtual Card

Service
Value
Thumbnail of user kristine.lang2
1 review
0 helpful votes
February 27th, 2024

Cards expire after a ludicrously short time and they will not do anything to honor them. Somehow they are not beholden to laws that cover any other gift card in the country.

Thumbnail of user bonniea327
1 review
0 helpful votes
May 31st, 2023

Do not like this site I seem to have lost my money on Amazon can not find thr code again.not happy with this site at all

Service
Value
Shipping
Returns
Quality
Thumbnail of user cn449
1 review
1 helpful vote
December 22nd, 2022

1. They didn't send an actual card
2. Can't link it to any other cards like cashapp or vinmo
3. There's a list of fees so the client won't recieve a full amount anyways
4. Doesn't answer emails. It rejects it.
5. Even online transactions may not go through
6. Received the reward 11/15/22. Can't access it still
7. Has a long list of places where you can't use the benefit.
8. If any provider actually paid these people to pay out to anyone you were scammed.
9. Bob D. This isn't the Amazon gift card review thread. It's for the Virtual rewards "debit" card. Put your happy review in Amazon where it belongs.
10. As I mentioned the word "debit", that means these people have all the participant's personal information in their data banks to make cards in our name.
11. Get ready to file against fraud and identity theft.
12. Investigators will have fun with this.

Service
Value
Quality
Thumbnail of user marcosj37
1 review
0 helpful votes
August 2nd, 2023

I too have had similarly negative experiences with this company. They are holding up 2 virtual gift cards totaling $110 that I was supposed to recieve as the result of a survey that I partook in. Instead what I have received is a site that will not allow me to get past the contact screen. No matter how many times I have tried I cannot get past the setting up an account screen. Upon reaching up to them, they've responded with there being a problem with my browser, my computer, or clear the history, or use Firefox or Edge. ALL OF WHICH I"VE DONE! Stupid me! I've never had any of these problems redeeming through any other processors. Next, the "Customer Service"/"Contact Us" page says call, chat or email, does anyone see a chat feature on their page? Can anyone find a phone number to contact these people to talk to a live agent? I don't think so! I've searched and come up with nothing! These people are scammers plain and simple.
Below is a copy of the last email that I sent as a reply to my multiple failed attempts to receive the money I've earned:
"My mistake for reaching out to you and actually expecting to get actual help. I just read the multiple reviews regarding your company site and customer service. So far, things don't look very good. The majority of the reviews are quite bad and it appears as though many people are having or have had the same situation happen with your company as I am having. It's okay though. Continue operating your business the way in which you are doing and I will join the list of individuals who will complain to the appropriate authorities, bureaus and survey sites who use your services to see to it that you are very soon put out of business. If you will not conduct your business with integrity, you will soon no longer have a business to operate. Either fix your site and pay these people what we've earned, or step aside and let legitimate businesses operate in this space!"
If enough people continue to experience this out of this company, I expect legal action to follow at some point. These people suck!

Service
Value

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1.5
39 reviews
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