• Visual-You

Visual-You

Overview

Visual-You has a rating of 4.81 stars from 16 reviews, indicating that most customers are generally satisfied with their purchases. Visual-You ranks 58th among General Apparel sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    3
  • Quality
    5
See all photos
How would you rate Visual-You?
Top Positive Review

“Cozy and Cute!”

Nee K.
9/30/21

Bought a hoodie, tshirt, and sweater from here and ohh my goshh! So light and comfortable, AND warm and soft! My new fav items to wear. Plus the cute lil animals on them, such cute design! Definitely buying from here again! Also I had accidentally written the wrong address and they fixed it right away. Customer service is personable and so kind and fast reply! Thank you guys so much! :D much love

Top Critical Review

“Not a honest company.”

Vanessa G.
4/12/15

My friend bought me two cat masks from this company on storenvy but I only received one. Tried to get in contact with the company twice but they never sent the missing Mask and never refunded the money. Not a honest company.

Reviews (16)

Rating

Timeframe

Other

Thumbnail of user melaniec409
1 review
0 helpful votes
September 30th, 2021

Bought a hoodie, tshirt, and sweater from here and ohh my goshh! So light and comfortable, AND warm and soft! My new fav items to wear. Plus the cute lil animals on them, such cute design! Definitely buying from here again! Also I had accidentally written the wrong address and they fixed it right away. Customer service is personable and so kind and fast reply! Thank you guys so much! :D much love

Tip for consumers:
Delivery time shouldnt be an issue compared to the quality!

Products used:
Hoodie, t shirt, sweater

Service
Value
Shipping
Returns
Quality
Thumbnail of user angiew245
1 review
0 helpful votes
June 18th, 2022
Verified purchase

I can't get over how cute the design is. My sister recently moved to a colder area and the sweatshirt I purchased will keep me smiling while bearing the cold.

Products used:
Chubby Tubby Raccoon Embroidered Sweatshirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user joser1029
1 review
0 helpful votes
September 16th, 2021
Verified purchase

The sweatshirts are cute and extremely comfortable! The people managing each order takes proper care for each order and have extremely great costumer service! Such a great small business!

Tip for consumers:
Shop pay is used for this website and you're able to use pay in four.

Products used:
Two swetashirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferl890
1 review
1 helpful vote
April 13th, 2020

Love the kitty cat mask! Also great that I can wear it over other mask for a little more fun in this over the top confusing world we are currently living in.

Thumbnail of user aa587
1 review
0 helpful votes
June 1st, 2022
Verified purchase

I came across this business through an ad on instagram, and i'm very happy i did. I was immediately attracted by the logos and designs, and i was pleased by the quality and softness of the shirt--and the embroidery is great! Definitely going to buy from them again.

The embroidered sweatshirt i bought: https://www.visual-you.com/collections/tank-tops-embroidered/products/relaxing-shiba-inu-embroidered-sweatshirt

Service
Value
Shipping
Quality
Thumbnail of user richards4669
3 reviews
0 helpful votes
August 11th, 2022

Es ist nicht das erste Mal, dass ich bei Ihnen bestelle, es ist sehr angenehm, mit Ihnen zu arbeiten, danke für den Service und die schnelle Lieferung

Thumbnail of user vanessag13
1 review
0 helpful votes
April 12th, 2015

My friend bought me two cat masks from this company on storenvy but I only received one.
Tried to get in contact with the company twice but they never sent the missing
Mask and never refunded the money. Not a honest company.

Thumbnail of user visualy
Mary N. – Visual-You Rep

Hi Vanessa,
Our records show that a full refund for the missing face mask as well as the shipping cost was issued before in April 2015. We were moving at the time and thus there was slight delay with our customer support. We are sorry that we weren't able to offer our timely service/ customer support to you during that time. Please email us at info(at)visual-you.com if you need any more help and we hope you have a good day.

Thumbnail of user bobs1866
1 review
0 helpful votes
June 13th, 2022

There was a shipping failure, the packagge was delivered back to sender and these guys offered to ship it back to me free of charge!

Thumbnail of user anthonyg1635
4 reviews
3 helpful votes
June 23rd, 2022

Sehr schnelle und qualitativ hochwertige Lieferung. Vielen Dank an Ihre Mitarbeiter für die Qualität Ihrer Arbeit! Ich empfehle

Thumbnail of user denisen29
1 review
0 helpful votes
December 20th, 2017

I placed my order on a Thursday evening. The next morning I received an email informing me the size I ordered was out of stock. I needed this for a birthday present on Monday. After a few more emails clarifying sizes and availability on different items on Saturday, I was sure this was going to be a belated birthday present. To my surprise, I received my package on Monday afternoon just in time for the birthday dinner. Thank you Mary for helping make this happen.

Thumbnail of user emilieh1
1 review
2 helpful votes
May 19th, 2016

I bought the corgi emotions sweater, it's a bit big but perfect to wear on a rainy day or when you're feeling blue. I bought it for my best friend too, who has a bad health, and she's wearing it everytime she's feeling bad. They are super confortable, the design is happy happy and the quality seems good, I haven't washed it enough to be sure, but it seems like a nice fabric.
I would recommend this.

Thumbnail of user gwennys
1 review
0 helpful votes
February 23rd, 2018

Happy to receive all the items as per order. Love to have the Shiba Inu and Corgi sweater, good quality and customer service.

Service
Value
Shipping
Quality
Thumbnail of user candacek10
1 review
0 helpful votes
November 27th, 2017

I accidently order the wrong color and I immediately emailed them. I have received the color sweater I wanted. Thank you so much. This company has amazing!

Thumbnail of user kellieb9
2 reviews
1 helpful vote
October 29th, 2016

My mom is always trying to get me to wear a mask in public during flu season. This one is the only one I feel comfortable (and cool) wearing!

Thumbnail of user karenm210
1 review
1 helpful vote
June 3rd, 2016

I ordered a cute face mask and I opened it incorrectly and they were very kind to offer me a replacement. I am recovering from jaw surgery and I am not comfortable with my swelling. I am happy that they are replacing the mask.

Thumbnail of user carolync3
2 reviews
9 helpful votes
September 3rd, 2011

I have previously ordered from here 3 times. All good experiences and great customer service. When a problem arised, they contacted me first by calling me by my phone or emailed me, which I find very helpful. Lokisa has a lot of unique things on their site. I have bought hoodies (very comfortable and looks unique!) and mystery bags (nice surprises, but sometimes you might get the same item) from here. They even have free gifts you can put in your order depending on how much you buy, which I find pretty neat. Their free gifts changes from time to time. Their gifts include from magazines, hats, accessories, tote bags, etc. Overall, Lokisa is a trustworthy site, fast shipping, great customer service and has a variety of unique things! Highly recommended for people who love Visual Kei/Gothic Lolita!

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From the business

• Visual You/ LOKISA
• official website: www.visual-you.com
• small U.S. business based in California
• All orders ship directly from U.S., California
• We are not associated with any businesses/ websites that sell counterfeit items of our brand. (learn more: https://www.visual-you.com/pages/artwork-theft)

Company Representative

Thumbnail of user visualy
Mary N.

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