Vivaticket.it

In Jan 2019 I purchased 2 tickets from Vivaticket for Andrea Bocelli's concert in Lajatico. This was one of my biggest wishes in a long time so you can only imagine my hype about it. I paid EUR 354 for the 2 tickets which is not exactly cheap but I thought it was worth it, after all, you don't get to see Andrea Bocelli in concert every day, right? I read the Terms & Conditions on the confirmation email and Vivaticket website and it said that "In case of bad weather, the show is postponed to the day after." I still have the email proving it. The concert was scheduled on Jul 27 so I booked my return flights on Jul 29, based on what the Vivaticket scam website stated. As you'd imagine, I was so eager and hyped up about the concert and when I got there, unfortunately, it started raining. I went over to the venue to claim my money back but when I got there, I was surprised to find out that the concert was still on, even though it was pouring outside. So I sat in line, waited for about an hour and a half in stormy weather to collect my tickets and about 30 minutes after collecting them, the representatives decided to postpone the concert until... MONDAY, JUL 29. I told them that my confirmation email said that 'in case of bad weather, the show will be postponed to the day after' and certainly not after 2 days. Most of the people there were tourists and they were in the same situation as me. We asked for a refund and they said to contact Vivaticket online. So I contacted them on Sunday, Jul 28, to ask for a refund. I followed the instructions on their website, which said that I should apply for a refund by filling their online form. I filled their form and got a confirmation email from them saying that my refund request "has been correctly registered and your case will be dealt with by the office in charge, soon." Nobody contacted me afterward so I wrote them another email on Aug 3, asking for updates on my refund application. On Aug 5, the Vivaticket scam answered and said that they will process the refund between 6 and 8 weeks because there are many requests. I waited and since nobody from Vivaticket contacted me since then, I wrote them again on Oct 6. This time, they didn't even bother to answer me anymore. I waited again, thinking that they may be busy with so many requests, and on Oct 29 I lost my patience and wrote them that this is unacceptable and they should return my money at once. On Nov 7, somebody bothered to answer and said the following: "As stated by the instructions published on our website, in the "Cancelled and Rescheduled Events" area, the original tickets should have been delivered to our office by August 2nd. It appears that the original tickets have not arrived to our offices by the due deadline, therefore your request cannot be taken into consideration." This was news to me as I have checked the "Cancelled and Rescheduled Events" area and it didn't say such a thing before. It only said that I should fill out their refund application form. Furthermore, nobody from Vivaticket ever mentioned such a thing after filling my refund application. I have explained this to them and they're just ignoring me. I have made an official complaint through the EU Resolution Center and they are ignoring that too. Moreover, I am sure they did this to so many people at that concert and the fraud is probably worth tens of thousands of EUROs if not more. I can't possibly understand how Andrea Bocelli is selling his tickets through the Vivaticket scam and why he associates with fraudsters. Of course, I will not let this go and press them through any means possible but I think everybody should be aware of Vivaticket's fraud and scam.