Vodacom, SA

After my contract's end date, which was the 30th of May 2022, an employee contacted me enquiring if I want to upgrade or cancel my contract and I've told him that I wish to cancel the contract because prepaid works better for me in terms of my always traveling lifestyle. But, even after the telephonic communication, Vodacom still provides me with the package and I can't use Vodacom services without using the package thus still charging me for the package. I contacted Vodacom at the end of June after seeing that Vodacom has not yet cancelled my contract and the response I've received from an employee was "I can't cancel the contract, because it's going to be a long process". This is very unprofessional and brings up a lot of concerns. Even after I've spoken to 2 employees from Vodacom, not 1 of them even mentioned how I can cancel the contract or even assisted me with the proper services. Vodacom has clearly employed too many incompitent people who obviously do not care about Vodacom's image. It's ridiculous. I've sent an email to Vodacom's cancellation department on the 20th of August 2022 regarding this matter and still no interaction from them whatsoever. I did a follow up yesterday morning and this morning. It disgusts me how careless Vodacom is towards their clients. All their care about is how much you are carrying in your pocket. Vodacom has accelerationism written all over them.