VogueWigs

I ordered three hairpieces and one was completely incorrect and not what I ordered. So I sent it back for a refund or replacement with the correct item and they continue to insist they shipped the correct item to me. So now they have the hairpiece in their possession, will not admit their mistake and correct it and won't refund my money either. COMPLETE SCAM COMPANY.

They misrepresent items on their website, photos and colors are not accurate. Half the time they don't have the wig in stock. They have a 15% restocking fee and make up reasons to not allow you to return it. Horrible customer service.

Received wig and was so excited. Older women with alapesha. Not a fun time, but found Vogue wigs and it was Not anything like pictures. Also did not fit, even though I did measure. Now that just tried it on will not refund money. Please don't let this happen to you.

I was weary about ordering my first wig online since I'd never ordered a wig before. The VogueWigs had great information to make me feel confident about my purchase. I spoke with a customer service representative via chat, and they assured me the color I chose would match my natural hair color. The customer service rep was also able to explain to me their policies.

I received my piece, and the color matches perfectly. The fibers are beautiful and soft to the touch. Feels like cashmere.

Thank you, VogueWigs!

I ordered hair bangs from the Canadian site and paid $160. Then I get a notification in the mail saying I had to pay another $60 to get it from the post office for duty fees. Then WHY TF do you even have a Canadian site? And as far as I understand, customs isn't suppose to charge a duty fee for anything under $800.
I refused the duty fee and asked for a refund. It has been almost 2 months now and I still have not yet seen my refund. I ordered off them once before, paid a fortune, and got dried up, frizzy, tangled hair pieces. Pretty sure I didn't get a refund that time either! Never again. There's much better sites out there. Don't waste your time and money on Vogue Wigs. Total scam

Vogue wigs. Very impressed. Received first one, then ordered 2 more. Can't wait to get them. Beautiful colors, and soft real looking hair. Does not look at all like wig.

I ordered three wiglets for about $300 total. In the ads, the texture and size of the wiglets looked much different than upon arrival. They were much bigger and the texture was very shiney and fake looking. When i contacted customer service to see about a return or exchange, the rep was rude and dismissive. The company doesn't send a return label so you have to pay for the return and will charge a 15% fee to credit your credit card. I'm very displeased with this purchase and I'm just going to keep the crappy wigs! I won't be doing business with Vogue wigs again. Buyer beware!

Use head covers. Com vogue wigs changed our quality and charged us double gross quality hair and unprofessional company they don't care

Unless you're certain about the wig you're buying, you might want to consider another website with a more generous return policy. My wig was over $300. I lost about $60 just for trying it on. Their website does warn you. So am I. The refund also took too long.

I had mailed my item for return in an envelope provided by Vogue Wigs.
The following item had been returned back in new condition.
This item was for a color exchange. Vogue claimed that this item
Was damaged and/or missing hang tag. Impossible. They could and would not provide me with a picture. Then stated the hand tag was missing. If this was the case I'm sure it would be simple enough to
Attach a hang tag or replace packaging for resell. No refund or exchange was provided. I had ordered previous products in the past and had been a loyal customer. I can assure this will end any future orders with VogueWigs.

I bought a wig from Vogue wigs and the color was off so I needed to send it back. Your fill out a form on how you want your credit. I choose," credit my account." I find out that there is a 15% restocking fee plus I paid $17.00 for shipping it back. This company is NOT CUSTOMER FRIENDLY. I WILL NEVER PUCHASE ANOTHER ITEM FROM THEM AGAIN.

After huge ordeal and filing a claim against Wigsbuy.com, (see my reviews of Wigsbuy.com)
I purchased two wigs from Vogue Wigs. One I liked and kept
And the other I returned. They were extremely quick on refunding my money
No questions asked. They were kind and professional and I have three more
Wigs in my shopping cart

GREAT COMPANY TO DO BUSINESS WITH!
The picture shown is a Lain wig - color creamy blonde

Very bad quality wigs, the item mthey send to me isn't the same quality as they advertised on website,

Elizabeth Canada.
Buyers beware beware! Same as Pamela, I paid for a wig but what i got is strings of hair extension and it came from china from some apartment after one full month of waiting for this $#*! if ever there is a realy Vogue company please have a realy logo we ca identify

Buyers beware. Just know that if you choose to buy a wig from Vogue wigs you will not receive the wig that is displayed on photo. I will not even be close to color shown. If you request a refund you will have to deal with unhelpful customer services representatives and even rude and you will only have two options for a refund. 100% refund in store credit or take a loss of 15% for them to restock the item. IF YOU TRY ON THE WIG it will cost you 30% to restock the item. DO NOT TRY ON THE WIG. Paid $198.00 for what I thought was a beautiful wig only to receive and realize it was not even close to the picture displayed on model. Voguewigs say that you can not go by picture, you have to go by description. If that is the case then why have picture at all. Their description are as vague as they can possibly get away with.

The wigs look 'fabulous' online; full and rich, but in reality they are thinly pieces of hair that do not fit your head; it's like you would have to buy 3 to fit your entire head. This is the second time I've tried VOGUE and repaid your stocking fees………. The last order, somehow some type of spray got onto the order.
I'm beginning to think it's a pretty scammy company.
I would advise to save your money and get extensions!

PLEASE DO NOT USE THIS SITE IT IS NOT SECURE! MY CREDIT CARD WAS HACKED BY A PERSON(S) TRYING TO MAKE THOUSANDS OF DOLLARS WORTH OF PURCHASES FROM OTHER SITES. AS YOU CAN SEE FROM THE EMAIL BELOW FROM VOGUEWIGS SITE THEY ADMIT THE BREACH WAS BECAUSE OF THEIR UNSECURE SITE AND THEY WERE AWARE OF THE BREACH BUT DID NOT CONTACT ME. IT WAS MY CREDIT CARD COMPANY THAT MADE ME AWARE OF THE FRAUDULANT PURCHASES. ALL vOGUE DID WAS APOLOGIZE AFTER I CONFRONTED THEM!

Telephone:

Comment: I have just received a phone call from my credit card company advising me that purchase have been placed on my credit card that are NOT MINE! MADE JUST DAY AFTER MY ORDER WAS PLACED WITH YOU SITE! PLEASE REMOVE ANY REFERENCE TO MY CREDIT CARD FROM YOUR SITE AS YOUR SITE IS THE ONLY ONE I HAVE USED THIS CARD FOR. I WILL ADVISE OTHERS AND THE BETTER USINESS BUREAU OF THIS! THIS SITE IS NOT SECURE AND I WILL MAKE IT KNOWN TO OTHER POTENTIAL CUSTOMERS! THE FRAUD ON MY CREDIT CARD ORIGINATED IN THE USA! PLEASE RECTIFY THIS SITUATION!

*(VogueWigs)
Nov 3,5:12 PM
Hello,
My name is * and I would like to apologize for any inconvenience this may have caused.
We have since located and removed the cause of this breach and have not heard of any fraudulent activity since.
Please take my personal work email noted below and I would be more than happy to help you feel secure about us and our company.
There is no excuse for the breach but we have done our best to upgrade our servers and security to prevent any further intrusion.
I hope that we may better serve you again,

*
*@invogueinc.com

Thank you,
*

*******@voguewigs.com

Monday - Friday 7:30AM - 5:00PM (Pacific Standard Time)]
This email is a service from VogueWigs.
Message-Id: N3RDZ30R9J_*******b*******c6_61d93fb42fccd*******_

TO ADD INSULT TO INJURY HERE IS THE LATEST RESPONSE FROM VOGUE!

*
12:19 PM
*@invogueinc.com

Hopefully something is done about it. I assure you our site is secure and we have had no other complaints. I hope your efforts are not in vain as there are delinquents out there committing online crimes.

* (VogueWigs)

© 2015

*Personal information redacted by admin

I ordered twice from Vogue. The first wig I loved and kept. The 2nd wig was not my style and I returned. I received a refund and excellent customer service! Very happy with my dealings with Vogue! Highly recommend! Wig quality was excellent and was as described. Nice company!

I've order from Vogue previously, but this year they sent the correct wig, but the wrong color. I sent them all of the information and they authorized a return, however they are charging me a 15% restocking fee for their error.
You can clearly see the wig is not reddish in color... it is black with reddish strips.

I order a bang clip and when I got it I knew it was the wrong color. I never even touched the item and repackaged to send back. They charge you 10.00 for shipping back, then 15% restocking fee which I always think is bull$#*!. I ended up with 4.88 refund. The return policy is too excessive.

Vogue Wigs consistently sells and takes your money for items that are "Out of Stock." The customer waits for weeks sometimes. You have to constantly follow up. So the customer passes on other sales from other companies and by the time you learn that your item is "Out of Stock," the other sales are expired. In my most recent case, I was charged for items that I never received and had to make another inquiry only to be told that the email that stated that my items were delivered were in fact not. I did receive a credit (well have to wait for it to be processed) but am left without the items that I was initially charged for and now have to wait for another company to deliver. Waste of time.
Very disappointed!

I have been using products from this site and it never disappoints and it assures the best products. Just like socoosohairwig.com, this platform is the best

I purchased a short shag curly auburn wig from them. It arrived fairly quickly and in good shape. I even washed and conditioned it with no problem. However it came with no size tag on it and it was too small. I tried to find a way to return it but they didn't help me. They only sent emails back and forth stating that someone would get back to me, etc. I liked the wig, and ended up cutting off the elastic band. It felt a bit better, but a bit loose so I purchased from Amazon, some wig clips. I will sew those on and see how it goes. BUT I will never purchase from them again. It's best I think to go into a wig shop and actually see what's there, try it on, etc. and purchase it without paying extra costs. That's my plan from now on.