• Walmart Canada

Walmart Canada

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Overview

Walmart Canada has a rating of 1.26 stars from 638 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart Canada most frequently mention customer service, third party, and credit card problems. Walmart Canada ranks 828th among Discount Shopping sites.

  • Service
    253
  • Value
    217
  • Shipping
    201
  • Returns
    188
  • Quality
    186
Positive reviews (last 12 months): 8.3%
Positive
9
Neutral
1
Negative
98
170
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Disappointed is not even close to how I would review this phone, this "third party and Walmart online customer service.
  • My son's birthday was ruined, I am stuck with the credit card charge and the wrong gaming console.
How would you rate Walmart Canada?
Top Positive Review

“Great service from Faiza at the Brooks Alberta store,she persisted and got my gift cards working.”

Ali g.
12/25/23

Great service from Faiza,from brooks Alberta cashier was persisted and got my gift cards working thanks

Top Critical Review

“Worst delivery service for online Grocery”

Gurinder S.
1/20/24

I experienced the most unsatisfactory delivery service. The designated delivery timeframe was 11 am to 12 pm, but the driver arrived around 3 pm, consuming our entire day. Subsequently, upon arrival, he refused to wait for 5 minutes, displaying impatience in front of the building, where elevator usage takes time. Threatening to return the groceries to Walmart, he began unloading them outside, claiming inadequate payment for carrying them upstairs. Additionally, he criticized the quantity of our order, disregarding the convenience we sought through the paid grocery delivery service. This experience contradicted the purpose of a smooth transaction, and I hope this review reaches both the relevant personnel and potential customers considering Walmart's grocery delivery service.

Reviews (638)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (261) credit card (45) party seller (38) escalation team (15)
Thumbnail of user singh.guri.2912
1 review
2 helpful votes
January 20th, 2024

I experienced the most unsatisfactory delivery service. The designated delivery timeframe was 11 am to 12 pm, but the driver arrived around 3 pm, consuming our entire day. Subsequently, upon arrival, he refused to wait for 5 minutes, displaying impatience in front of the building, where elevator usage takes time. Threatening to return the groceries to Walmart, he began unloading them outside, claiming inadequate payment for carrying them upstairs. Additionally, he criticized the quantity of our order, disregarding the convenience we sought through the paid grocery delivery service. This experience contradicted the purpose of a smooth transaction, and I hope this review reaches both the relevant personnel and potential customers considering Walmart's grocery delivery service.

Thumbnail of user lynnen92
1 review
0 helpful votes
January 29th, 2024

At your store in northgate edmonton, rudest people in all of canada. No carts, no riding carts for the disabled. They just looked on and did nothing while we cried in pain cannot shop without a car. You have no consideration for the disabled. Tried to complain. Your people would not even pick up the phone. Hundreds of carts out in the parking lot, but employees too lazy to bother to even go out there and get them. They did not even try to help or sympathize\your disability policy\i would say constitutes harassment which is now considered to be a tort by the supreme court and the courts of canada.\ you should not be doing =business in canada with so little regard for the elderly and for the disabled.\i think this is very hard to understand. Why are you not having reviews on your sites when other businesses do have reviews.\
Not reasonable and or fair\
Not consistent with the laws of disability incanada.\
Not fair.

Tip for consumers:
this was the worst treatment of the disabled \i have ever seen in my life. ...................

Products used:
none because they were so discriminatory to the disabled and horrible service ............. did not want to help the disabled.

Service
Value
Shipping
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Quality
Thumbnail of user lauriem1155
1 review
2 helpful votes
January 9th, 2024

An error in an original canvas collage print p/u before Christmas. One print was missing their head. To try to correct, received instructions from photo processing. Instructed me to return to store I had received collage and call photo dept with confirmation # given from photo processing. On calling photo processing from Walmart, I was then asked where my canvas print was? This detail had not been relayed. Communication is paramount. Since the order was online and obviously the personnel had access to editing, I would not assume further information was required.

Thumbnail of user wstarstucco
1 review
1 helpful vote
February 8th, 2024

Walmart is the world's biggest scam they get the product from China for $0.25 and they sell it $6.99 in Canadian stores down right spammers don't ever think this company is losing money they're not and over all that they're supporting Israel that's why it's taking a genocide on kids can you people are paying them free Palestine

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Thumbnail of user evelyno313
1 review
2 helpful votes
January 9th, 2024

I purchased a Starfrit griddle online through Walmart. A 1-year warranty was included with the purchase. I contacted Customer Service, on Monday January 8th, but they indicated that items through other companies are not honoured by Walmart since their 30 day return policy applies to all products. When directed to contact Starfrit's directly, I found that it would cost about $30 to send the skillet back through Canada Post. Buyer beware. Shop directly in store, or if the product is only available online, avoid third party vendors. Very limiting, since so many items are only available online. Better to order directly from company selling these products, but the cost will be higher, although the warranty will likely be honoured. Good luck! 🙄

Thumbnail of user aurelie.samain.fayolle
1 review
1 helpful vote
January 12th, 2024

J'ai commandé le 24 novembre 2023 des cartouches HP pour 491,93 $. Le 01 décembre, je reçois une notification pour me dire que la livraison est $#*!ée. Puis plus rien. Je contacte Walmart le 05 janvier 2024 via l'aide en ligne et je reçois un courriel le 09 janvier pour me dire que ma commande est annulée.
Le 10 janvier, je replace la même commande mais elle me coûte maintenant 542,50 $...
Commande reçue aujourd'hui 12 janvier... mais les cartouches sont périmées depuis mai 2022!
L'assistant en ligne me dit que je peux les rapporter au magasin. C'est effectivement l'intérêt de faire ses achats en ligne.
Cela se passe de commentaire

Service
Value
Shipping
Quality
Thumbnail of user latinoj
1 review
10 helpful votes
November 6th, 2020

Returned an item in Mail, their warehouse received it in 3 days. Up until now, 3 F***ing Months the refund hasn't processed yet!
Very very poor customer service! Would not recommend.

Thumbnail of user robs901
18 reviews
32 helpful votes
December 6th, 2023

A puzzle was listed for $3 so I went to store, but none in stock, and oddly, none of the many similar listing were in stock in their biggest store in Surrey BC, in this city, beside a huge transit terminal. Also bought a cleaning liquid that smelled worse than cat pee. No hint in this product that it could cause sneezing, gagging, for days. Four people who checked stock in two floors could find this liquid. Also, it contained no enzymes, per its Material Safety Data Sheet. Walmart has a common law duty to check product it sells. I located it myself. Prices are higher than Superstore, generally. Much higher than Dollarama in the same mall, sometime 300% higher.

Tip for consumers:
Shop at either of the two dollar stores in this mall

Products used:
Returned

Service
Value
Quality
Thumbnail of user junminliumri
1 review
0 helpful votes
December 29th, 2023

The manager (Linda or Santa, what ever) at Walmart London North told me and the employee that the xchange is only for the new battery and to get the xchange, I have to wait the new one dead - after years. Really, is it a fraud? Shut up, the dishonest lady.

When I turned around to leave, a safety guard stand in front of me.

STOP TREAT YOUR CUSTOMER AS A FOOL AND LIKE CRIMINAL.

Went to Walmart London South at Wellington Rd, no issues.

Shame on you, Walmart London North.

Filed a complain to customer care and no response yet...

Service
Value
Shipping
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Thumbnail of user dianed805
1 review
4 helpful votes
December 4th, 2020

Ordered items for christmas on Walmart.ca. I received incorrect item. Have contacted online chat and called on phone several times but still have not received correct item. Was lied to by being told they would get back to me within 24 hours two times now and this did not happen. On the online chat was told that item was a final sale which once again was not true. Due to covid l am unable to go to store because my husband is immunocompromised and we are in isolation to prevent coming into contact with virus so l ordered xmas presents
Online. Very dissapointed with the lack of customer service.

Thumbnail of user dgarcia1129.dg
1 review
0 helpful votes
March 21st, 2024

They sent a damaged item. Sent the photos twice via email. CS is giving a run-around. Asking to talk to a Supervisor to escalate. I was told they cannot patch me to the Supervisor unless the photos were sent. I sent it again and when they are trying to connect me, they hunged up. Called back and same routine. Customer service got Indian heavy accent and hard to understand. Gets frustrated when you want to repeat what they said. No wonder walmart is getting lowest review. You lost another customer in me.

Products used:
End up using a damaged item.

Service
Value
Shipping
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Quality
Thumbnail of user lindab3367
1 review
2 helpful votes
November 22nd, 2023

I ordered large cans of juice they substituted for small cans and over charged me getting not even half of my order
bad move for Walmart to let random sellers sell on your site
Won't be buying from you online in future
Spent half an hour on the phone with India)(
Outsourced customer service dept) getting a partial refund! Waste of time Last time I use that service
Ps beware of those random sellers delivery is charged and they also charge a manditory tip! Lol

Products used:
Heinz tomato juice

Service
Value
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Thumbnail of user cliffg46
2 reviews
15 helpful votes
December 7th, 2020

The worst experience and all their customer service is in India, and they can't do anything there. Ordered 3 items Nov. 23rd. 2 show up, and one does not. Now the tracking states that they are waiting for the carrier to come get the last item for the last 2 weeks. Only thing that gets accomplished when you phone customer service is they escalate it. What a joke. Trust me, stick with Amazon, because their people are so far out of their league when it comes to fixing their own screw ups, I don't know even think they deserve to be in the game at all.

Thumbnail of user edwardr1127
1 review
1 helpful vote
January 10th, 2024

I ordered a wallet for my wife and when I arrived in Canada, I was willing to wait for it to arrive but a third party cancelled it after I had waited for over a month for it!
Use Amazon!

Tip for consumers:
Amazon is way better than Walmart!

Products used:
Bought a wallet from Amazon since they cancelled it on my very first purchase!

Service
Value
Shipping
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Thumbnail of user mirjanaf2
1 review
0 helpful votes
March 4th, 2024

I have placed an online order 2 days ago. The postal code in the delivery address appeared wrong and I had to call their customer service. I was advised that nothing can be done 30 minutes after the order was placed, but to email the third party vendor who was a seller, with the request to cancel the order.
And that is when it all started, it is a too long story. First I got overcharged by 2$,than refunded that and then charged again the full amount; all of it on the same day. Calling the Customer service, waiting and then being cut off... and being told again to wait another 48 hrs for the refund. Not a good experience! I do not think I will order online from Walmart again and would not recommend that to anybody!

Products used:
None

Service
Value
Shipping
Returns
Thumbnail of user milat7
1 review
4 helpful votes
December 2nd, 2020

Worst customer service, they cancelled my online order which I ordered on offer saying out of stock and after the promotion ended they sell the product on full price. They treat their customers like fool and even when you contacted to their higher management team for issues they simply says can't help.
Worst worst worst online customer service. I wish I can give 0 star

Thumbnail of user gitsuzo
1 review
1 helpful vote
November 26th, 2023

I purchased the Moxie trampoline from Walmart last year with high hopes for a durable and enjoyable long-term investment. However, my experience has been far from satisfactory. While initially impressed by its design and promises of quality, my disappointment grew when I encountered a significant issue after just one year of use.

Upon disassembling the trampoline for winter storage, I noticed multiple tears and damage to the hooks on the jumping mat. This unexpected deterioration significantly compromises the trampoline's safety and performance. For a nearly $1000 product, I expected a much higher level of durability and longevity.

When I reached out to Walmart seeking assistance under the warranty, I was informed that the warranty had expired, leaving me without any recourse for what appears to be a premature and concerning product defect. This lack of support and the apparent short lifespan of the trampoline have left me deeply dissatisfied.

The Moxie trampoline has not lived up to its promises of quality and durability, failing to withstand even a year of regular use. As a consumer, I find it unacceptable that a product of this price range should deteriorate so quickly, especially without any recourse for repair or replacement.

In summary, I am thoroughly disappointed both in the quality of the Moxie trampoline and the lack of meaningful support from Walmart regarding the warranty. I would caution potential buyers to consider alternatives with better reputations for durability and customer service.

Thumbnail of user manning.madeleine
1 review
1 helpful vote
February 22nd, 2024

Over the course of my last 2 visits to 2 separate walmart locations in Victoria,BC I have experienced the worst from customer service staff (associates) at both locations. On the first visit at the Hillside location on February 19th I had 2 associates suddenly approach my daughter and I; start looking through our bags as we were cashing out and accuse us of not ringing in a tin of juice! The young woman associate deleted the item, then rang through for a 2nd time a tin of fruit, then was told that the item was there. She then rang through a tin of juice (that she deleted!). It was absurd and humiliating. She and her male counterpart were not communicating with us and were accusatory in their behaviour. This on an almost $200 order! And she deleted the item!

2nd experience at Walmart Uptown location. Had an associate (female) literally run up behind me after I rang in my order and asked if I wanted to give her a 5 star review, then she reached over and gave herself the 5 star review! Invasive and inappropriate behaviour.

Note: I'm a support worker who shops at Walmart at least 4 times per week for our agency and the clients I support. If their was another low cost option in Victoria I definitely would not be returning to Walmart.

Service
Value
Quality
Thumbnail of user karent682
1 review
2 helpful votes
March 30th, 2020

Why is it up to the checkout woman what I can and can't buy? Purposefully these women hold back purchases just to be infuriating. I try to make sure that everything I wanted is in the bags but I missed my footwear purchase and called in only to be told that they are putting it back on the shelf. I guess she wanted it for herself. She put 4 litres of milk on top of two dozen eggs in one bag just to see what would happen. These ppl enjoy tormenting their customers. I guess it is the only fun they get.

Thumbnail of user xbruno71
1 review
1 helpful vote
January 13th, 2024

I ordered a toy for my son almost 30 days in advance, he was supposed to be a Xmas gift and it was supposed to be delivered on the 27th of December the latest. I ordered from a vendor listed as Some-nameCA. I specifically chose a vendor that seemed to be in Canada to speed up delivery. After payment I received an email informing me that the shipping would have been delayed to the 10th of January and it was sold and shipped by wushu-something-china. On the 12th I received an email informing me that the item was delivered but we did not receive anything, and my son did not get his Xmas present in spite of my best efforts. Shameful.

Tip for consumers:
Do not use.

Products used:
None

Thumbnail of user kellym2665
1 review
0 helpful votes
January 25th, 2024

Walmart store 3011 Northland Calgary,
There was only one person on full service, it was lunch hour and very busy!

Tip for consumers:
I went thought full service check out it was ridiculously slow, only one person on. ( who was slow and very unsure of his job/ role) It was quit busy during lunch hour many of us rushing to get back to work. More full service tellers needed!

Service
Value
Quality
Thumbnail of user margite2
1 review
6 helpful votes
March 21st, 2020

It's pretty sad that you can't try clothes on for the change rooms are closed. I needed to return some things and they are not accepting returns until this virus is over. This is total bull$#*!. Whoever is the companies CEO I may never shop at Walmart again.

Thumbnail of user fnl3
1 review
0 helpful votes
February 22nd, 2024

Delivery was not recieved as promised and customer service was absolutely useless in dealing with my issue.

Tip for consumers:
Horrible business and refund takes forever

Products used:
Sports item

Service
Value
Shipping
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Quality
Thumbnail of user hassani20
2 reviews
3 helpful votes
November 20th, 2023
Verified purchase

I ordered online a couple of headlight bulbs for my car one month ago. It supposed to be delivered at early November, yet I have not received my order. I claimed it, but nothing happened neither receive my order or refund my money.
I never do online shopping with Walmart any more.
Hassan

Service
Thumbnail of user parisak1
1 review
5 helpful votes
July 7th, 2020

I bought a bike for my son around 170$. It is 26" bike and look nice but the quality is less than zero. We came back to store after a week and was told that they cant do anything because it is used. For me it doesn't make sense. Gears, brakes... all are so poor. We spend 100$ on it but still doesn't have the minimum standard. I am so disappointed because I was a loyal walmart customer and bought this bike because I knew walmart not a bike brand.so now it is in our garage and I feel so dissatisfied.

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