Waterrower.co.uk

This is one of the worst companies I've dealt with in terms of customer service. Their products are expensive for what they are and one would assume that, as they market themselves as offering quality products, then their customer service would be on par with the product quality. Not so. The absence of any order acknowledgment is bad practice. And basic communications on tracking are also non-existent (they provide no tracking details or despatch date whatsoever). They send you a text about delivery and expect you to reply by email. They then lose your emails, allegedly, in their spam folder and don't respond to emails that appear to arrive in their inbox, no matter whether you email them direct or via their webform. Considering the amount of money they are charging for their products - sold on the novelty of being made of wood (and plastic) - the extremely poor level of service is quite shocking from this company. The rower and accessories we bought were poorly finished (one very sloppy coat of Danish Oil by the look of it, with uneven areas and patches where the finish has been poorly applied). Spare parts are extortionately priced (e.g. £275 for a replacement tank; £10 for a sticker etc). I can only imagine the nightmare if I have to make a warranty claim. I suspect Waterrower's greedy prices, poor quality finish, and shoddy customer service will be their undoing in business eventually because even decent quality products won't sell if a company treats customers like rubbish.