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Claim Your BusinessWendy's has a rating of 1.73 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wendy's most frequently mention customer service, and credit card problems. Wendy's ranks 283rd among Restaurants sites.
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THE WENDYS LOCATION IN ARNPRIOR, ONTARIO, CANADA HAS TO BE ONE OF THE BEST EVER. MY WIFE AND I WENT THERE TODAY AND HAD A MOST WONDERFUL TASTEFUL MEAL EACH. THE WENDYS EMPLOYEE (CARRIE ANNE) WAS CLEAN, INTELLIGENT, BUSINESSLIKE, ACCURATE, KNOWLEDGEABLE, POLITE, SOCIABLE, INFORMATIVE AND QUICK. SHE HELPED US THROUGH THE ORDERING RIGHT TO THE FINAL PREPARATION OF OUR SODA FOUNTAIN DRINKS. THE FOLLOWING WERE FOUND TO BE EXCELLENT: THE SERVICE, THE PRODUCTS, THE CLEANLINESS OF THE RESTAURANT, THE COMFORTABLE, CLEAN, WELL LIT EATING AREAS, THE PRODUCT PRESENTATION, TASTE, QUANTITY AND PRICE. THANK YOU WENDYS AND THANK YOU CARRIE ANNE FOR THE WONDERFUL ENJOYABLE SERVICE. KEEP UP THE GOOD WORK. KUDOS.
We went for frostys, didn't have any or pineapple mango lemonade. Got strawberry lemonade instead. $2.99 each. Got charged $9 What the $#*!. They also "had no change" and gave me $1 back. Also when ordering said "we outta a lot, go to McDonald's" Are you serious? Letting teenagers run your franchise into the ground. Incompetent employees. When trying to say something, ignored both my boyfriend and I. Closed the window and left from our view.
We went for frostys, didn't have any or pineapple mango lemonade. Got strawberry lemonade instead. $2.99 each. Got charged $9 What the $#*!. They also "had no change" and gave me $1 back. Also when ordering said "we outta a lot, go to McDonald's" Are you serious? Letting teenagers run your franchise into the ground. Incompetent employees. When trying to say something, ignored both my boyfriend and I. Closed the window and left from our view.
On 2/23/24 Wendy's daily deal is for free chili with any purchase that's a good offer if the training mgr at the Wendy's on Walton in Las Cruces NM new how to scan the barcode and when the customer gets upset instead of trying to defuse the situation he acts like it's a non issue and puts the blame on the customer and the rewards program. It's best to just stay away from this Wendys.
Barry Deb jack
I ordered 5 breakfast items from the Denny's at ******* valley Blvd Industry CA *******. I walked in paid for my food thinking I had my entire order, but when I got home I only had 4 orders. I called to let them know and the two young ladies on the phone kept telling the mngr was bussy and would not let me speak to him/her. I said I was calling corporate and they said to call back and rudely hung up on me! Very rude and unprofessional and no customer service ethics.
Products used:
Food
Tried to charge me $15.38 for a day single and a double stack. It should have been $8.58. She gave me a $3 and some Cent refund and said that a double stack was $7. I would guess they're overcharging people and then voiding it off after they're gone and put in the cash in your pocket. That's my opinion I'll never go to those dog faced idiots again
THE WENDYS LOCATION IN ARNPRIOR, ONTARIO, CANADA HAS TO BE ONE OF THE BEST EVER. MY WIFE AND I WENT THERE TODAY AND HAD A MOST WONDERFUL TASTEFUL MEAL EACH. THE WENDYS EMPLOYEE (CARRIE ANNE) WAS CLEAN, INTELLIGENT, BUSINESSLIKE, ACCURATE, KNOWLEDGEABLE, POLITE, SOCIABLE, INFORMATIVE AND QUICK. SHE HELPED US THROUGH THE ORDERING RIGHT TO THE FINAL PREPARATION OF OUR SODA FOUNTAIN DRINKS. THE FOLLOWING WERE FOUND TO BE EXCELLENT: THE SERVICE, THE PRODUCTS, THE CLEANLINESS OF THE RESTAURANT, THE COMFORTABLE, CLEAN, WELL LIT EATING AREAS, THE PRODUCT PRESENTATION, TASTE, QUANTITY AND PRICE. THANK YOU WENDYS AND THANK YOU CARRIE ANNE FOR THE WONDERFUL ENJOYABLE SERVICE. KEEP UP THE GOOD WORK. KUDOS.
Tip for consumers:
I PERSONALLY RECOMMEND THIS WENDYS TO AN/ALL PERSONS WHO WANT TO HAVE A GOOD RESTAURANT MEAL WHETHER TAKE OUT OR EAT IN.
Products used:
WE ENJOYED THE PRODUCTS LISTED ON THE RECEIPT PICTURE. IT WAS A SINGLE CHEESE COMBO AND A COBB SALAD COMBO. THEY WERE TOTALLY DELICIOUS.
Get 2 of my windows replaced because of vandalism, went to Wendy's for dinner. Said I had pay by credit card inside or pay cash at drive thur only! REALLY!
Never go there again if that's their policy!
What, cash is no good anymore!
First off my name is Donna second off me nd my co worker had got food doo dashed to us at work last night nd we was missing food from the order so when we got off work we went to Wendy's nd after waiting n line mind u we had tried to call em before we went there like 14 times so now that we are at the location I tried to b nice bout it but boo boo the cashier had a nasty $#*! attitude like if u hate ur job leave so as I told her bout we had the food door dashed to us nd what we was missing she goes to say well I can't do anything bout it ur door dasher should said something to us well as i tired to b nice i said she didn't nd lil bookie says well I can't do nothing about it even tho we was charged for this item then she says I can give u a different fry cool so I could have been a $#*! and complained bout why no one is wearing gloves n there it's not like thy making pizzas like real talk one putting meat on grill no one bagging food with gloves at all nd the cashier lil bookies still has a nasty attitude don't think I will eat at this joint till thy get thy $#*! together like who ever the manager is there needs to get a handle on things bc thy all worried bout the Maci that was running away from them no gloves no ones was thy hands like pay attention to ur customers first
Went to drive thru when I got home large fry containers were half full, got no straws or reciept, asked for a med frosty, got a small
Thev. Are nuts higher prices at lunch time, dinner, don't go there corporate greed.soon all of them food places are doing rip off wendy's
I ordered a Parmesan Salad today from the Wendy's located in Dolton, Ill. Half of the chicken in the salad was so hard I could not chew it. I had to go thru the entire salad and pull out the hard chicken pieces. That was the first time and the last time that I will order any kind of a salad from Wendy's. Terrible Experience.
Placed order in store for 1 cheeseburger and a frosty. When I got home there was a large order of french fries. I never ordered/said the word french fries to the order taker! Therefore I was charged for an item I never said I wanted and the fries were cold and burnt and was thrown in the trash. The order was never confirmed with me by the order taker. INCOMPETENT STAFF WORKS AT THIS WENDY'S! Unfortunately this location is the closest to my home.
DO NOT GO TO WENDYS ON CORTEZ RD IN BRADENTON! THEY ALL ARE INCOMPETENT THAT WORK THERE SORRY TO SAY. THIS IS THE 3RD TIME I ORDERED A DAVES SINGLE AND SPECIFICALLY TOLD THE ORDER TAKER NO PICKELS! THEY APPARENTLY DO NOT CHECK TO MAKE SURE THE ORDER TAKEN IS WHAT THEY GIVE THE CUSTOMER. WHEN I GOT HOME AND TOOK A BITE OF THE HAMBERGER I TASTED A PICKEL AND FOUND NUMEROUS PICKELS ON THE HAMBURGER! I HAVE AN ALLERGIC REACTIONS TO PICKELS! DO I HAVE TO CHECK MY ORDER EVERY TIME TO MAKE SURE IT IS CORRECT B4 I LEAVE WENDY'S? THIS IS NOT THE 1ST TIME THIS HAPPENED! THE STAFF SIMPLY DOES NOT CARE ABOUT THEIR CUSTOMERS! THIS WILL BE POSTED ON ALL SOCIAL MEDIA SITES AND ALSO AS A COMPLAINT TO THE BETTER BUSINESS BUREAU!
Drive thru refused service when I tried to use one of their coupons. Slammed window shut. No English
Tip for consumers:
Refused to accept coupons we had just received in the mail. Said she would only accept 2. On coupons it clearly states you could order them all using the code. She slammed window shut and refused service. I didn't care if I used the coupons or not. I was going to order anyway but she refused service. I said I was going to call corporate and she said she would call security on me. No wonder there was no one in line there. And she didn't speak English and refused to give me her name.
Products used:
Nothing
Wendy's took my favorite chicken sandwich off the menu. I always ordered the grilled chicken sandwich. And now it is not on the menu. It has been replaced by a chicken wrap which is gross. Please bring the grilled chicken sandwich back.
The most rudest people I have ever experienced. I will never give them another dime. Asked for a manager and all three workers claimed to be manager then laughed cause they knew they were lying. If they don't want to work stay home
Tip for consumers:
Rude people
Why Wendy never have salads in Mauldin and Simpsonville. They might as well take them off the menu. It's sad
I had a doordash order last night from Wendys in Mars Hill Indianapolis, Indiana, the Dasher Driver was fast and friendly, the FOOD was so gross. The burger looked/and was dark, cold and dried out, the fries were cold and only a few of them in the fry box. I didn't even eat 2 bites of the burger, it tasted OLD and dry. I reheated the fries in the microwave, and tried to eat come of them, nope! 20.00 on a burger and fries with a medium lemonade. Wasted money and in the trash. DO BETTER WENDYS> Just do better.
******* 56 Ave, Surrey, BC V3S 1E2
I went to get food at 9.52 PM and I paid around $20.00, I. Order one meal with diet coke and one extra burger and they told me to take regular burger because if we need spice we need to wait 5 min and we said ok we will wait and they we pull in the waiting area. Girl came with bag and I said where is my drink and she said I will go get it and then i said I order two burger she said
I will go get it and she bring another burger and never said sorry. Bad customer service.
When I get home the burger was uncooked and the coke was regular. My son is diabetic that's why I order diet. They girl look so mad and also I ask for honey mustard and they forgot to give me honey Mustard.
Last time eating at this place
They never gave me receipt
Went into the Wendy's at 75 Tower Rd. Anniston today at 12:30 pm. ordered only a double cheese burger w/ everything.
While I was waiting HALEY was talking to someone upfront as I came in and after I ordered and doing something with a customer on the customers phone. My order came up and the person doing the fries asked me if my order was to go because Haley was not paying attention. Haley put my burger in a bag says - sorry bout that, I Get home and my burger was a single, I called and Leslie the manager says It was her first day. IT SHOULD BE HER LAST! Leslie the manager did not try to give a solution to the issue. Being her first day is not good enough- what ever happened to customer service? What has happened to training the employees? Chic fila has all fast foods beat in Customer service. But sometime I want a burger. I can spend my money else where, did not have to choose Wendy's. Think about that!
All I'm asking is for customer service and attention to detail, Especially on to go Orders!
Hate you guys hate y'all hate the place such terrible awful disgusting people service I think y'all are trying to get people sick with your horrible died unhealthy food. Horrible food as well and stupid rude workers I want y'all's shop to be banned so people don't have to experience this awful one I hope you guys don't make enough money so you shut down hate y'all so much hate everything about your shop I recommend to never go here or come back I would rate this place *********************000 stars if I could
I bought Frosty cars and they gave me a counterfeit. Money is fake and I am very angry. I would like a full refund and 200 million because it is a legal crime to give out counterfeit money
We went here for dinner and the customer service was very slow. When we finally got our food it was cold and disgusting, french fries were scrap pieces. Used to love Wendy's but have been disappointed the last 2 times I have been here.
I have never been to such an unprofessional work place in my life, I didn't know that Wendy's allowed there employees to be drunk or even drink on the job, I went to my local Wendy's in brush Colorado my family and I went last night October 4th to go eat for my sons birthday since he really loves wendys! We just wanted to have a relaxing afternoon and while I was paying for my food an older lady that was apparently the manager there smelled like alcohol she couldn't even talk straight to us when we got our order. She was really rude I will never eat there again in my life, it really disgust me to know that people go to work to just get drunk! Wendy's really need to see who they are hiring because that was so unacceptable and unprofessional!
So when i am in the mood for junk food that's not so Junkie I try to go to Wendy's if its humanly feasible
I just enjoyed a really good meal from Wendy's. My baked potato was hot as well as my chicken blt with extra tomato and lettuce. The person was pleasant in drive thru and at the window. Every time is not the same, but I return because they get it right most of the time.
My husband ordered my meal with no cheese. He got home and we found they added cheese to it. I called to let them know he was driving back to get it fixed and was told they entered the order exactly as he ordered it. Wrong. She then said they put "no cheese" on the order but they are training a new guy who "must not be able to read". Seriously?! She also said I had a "tone" in my voice and I told her we just didn't appreciate having to make 2 trips. I asked for them to replace just the one sandwich and refund it since we had to make 2 trips. I was told to pick. A new sandwich or a refund for the sandwich. That's when when I asked for the corporate number she said "when your husband gets here I will replace the food and give your money back". They did replace the entire order (I only asked for the one sandwich) and stapled five one dollar bills to the receipt and handed it to my husband. So unprofessional. All the excuses and attitude tells me Wendy's needs to retrain this manager. They just lost customers that ate there weekly.
Products used:
Breakfast
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