Wild West Boot Store

I placed an order for boots & dudes. I only received the boots in the package. The packing was not big enough to fit another box inside, but the "manager" Andrew is arguing, saying he watched them repackage an alike package with his own eyes and it is. They're trying to blame me for not receiving what I ordered, saying I, "deselected the package protection plan." But yet, when I go to their website right now via mobile phone and add another pair to my cart, there is NO option to select that package. He said he was aware and they're working on it but tried to say it has only been unavailable since yesterday and would have been available the day I purchased my order. Sounds like a rip off to me! Who doesn't stand behind their products and shipping when the package was not even tampered with? I tried contacting them via email first as they request in the order confirmation email and no one helped that was either. I had even attached a picture of the package showing another box would not fit, but they tried telling me they viewed it with their "own eyes" again and it does appear that it will fit another package. You can't tell me it will fit another box of shoes with only 3" remaining. Hey Dudes boxes are approx 5" in width, not including the height. They're trying to make it seem like someone, or possibly myself, has stolen said shoes but that did NOT happen. I live out in the country of West Virginia. We do not have package thieves around here. Our closest neighbor is 82 and wears a much smaller size, definitely wasn't her. My husband was home when the package was delivered and brought them in right away. So you're saying I'm out $60? Any other place of business would be sure to make this right with me. I'm very disappointed in this business: Wild West Boot Store!

The only reason they get a 1 star is because I couldnt do less. I ordered a pair of jeans, had to deploy, came back to no jeans. I reached out to them and have waited a month to get a reply when I just wanted to have what I paid for. They told me there is nothing that they can do. So, basically they took my money and I have no jeans.

Sizes are way off and too bad your out of luck not there problem. Went to store tried on same boot and brand ordered from them and sizes are completely different. I am expected to eat the shipping now once again because the size is wrong

Customer service was more than I could've ever hoped for. We will buy all my future purchases from them. The young lady that help me was very knowledgeable and also came up with other suggestions. As a matter fact I ended up purchasing her choice instead of my original idea! She (Che is her name) has a wonderful representative for this company. I hope they know how lucky they are to have Che.

I got these boots from wildwestbootstores/google express. They would have been cute if I did not get an old, dry rotted pair. When I got them, they had some wrinkling on the foot of the left boot, and some on the right foot, but I thought I would "overlook" it. Bad Mistake. There was white dust and sand under the buckles and straps, enough to make me sneeze. I cleaned them w/ warm soap & water and leather cleaner to get the sand & white powder off. 2 days after receiving them, the foot region of the boots began to wrinkle, crumple in, loose their shape, the foot just "caved in."
An article about dry rot says: "If you can easily identify cracks, tears or breaks in the leather, it may be dry rotting. Leather begins to shrink as it dry rots, pulling the fibers of the leather apart. After these fibers are broken, they cannot be repaired. Feel the leather's surface. If it feels hard or brittle to the touch, it may have begun dry rotting. Observe any powdery substance that may have been deposited onto your fingers. If you can see any powder after touching the leather, the item is likely very dry rotted." (Note the white powder, that is what was all over the boots under the buckles and straps.) The article states: "Dry rotting results when the oils of the leather evaporate, causing the fibers to dry out and pull apart from one another. The evaporation of oil causes the leather become weak and possibly crack or break as a result." This can happen if leather has not been treated (application of leather conditioner), stored too long, exposed to high/low temperatures during storage.
Watch out for signs of dry rot on these boots that Wildwestbootstores are selling! If they are cracked, wrinkling on the foot or have white powder/dust/sand on them, they might have been stored too long, and might have dry rot. They used as an excuse that these are a so called "distressed" style of boots! I have purchased the distressed style of boots before, and distressed boots should have a distressed finish, but the boots' structure should not cave in, crumple or be damaged at the foot or any other region of the boot. If you purchase boots from them, and the foot region continues to wrinkle, crease, crumple, cave in and loose their shape 1 to 2 days after purchase, return them. ON AN EXPENSIVE PAIR OF BOOTS PURCHASED BRAND NEW, THE FOOT SHOULD HOLD IT'S SHAPE AND NOT CRUMPLE AND CAVE IN. Here are the pics of the boots 2 days after I received them. Note the crumpling, caved in look and heavy creasing. Compare to the pictures of the boots shown online brand new. Save yourself a heartache, return them if they look like this! Watch out for Wildwestbootstores.com selling old/used boots as brand new. These do not look like brand new boots. These look like they came from the thrift store! See the photos!

We had a little trouble with an employee not wanting to give us our money back for an online order but once the owner got ahold of our email he made sure to call us and makes things right. The ladies at the Conway store were so nice and helpful. We walked away with some new boots, hey dudes and a new saddle. Best saddle prices we have ever found, including looking out west!