• Wilko

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Overview

Wilko has a rating of 3.29 stars from 7 reviews, indicating that most customers are generally satisfied with their purchases. Wilko ranks 548th among Home Decor sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    2
  • Quality
    2
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
See all photos
How would you rate Wilko?
Top Positive Review

“Always shop here they have more items than a supermarket”

steven B.
3/30/21

Love shopping here as they have way more selection of products especialy cat food and prices are great also never have any issues and they always have every item you order which is good considering the big time supermarkets seem to let me down alot with that, they have so much good stuff i recomend checking it out 100% they also have buy now pay later which is seriously helpful

Top Critical Review

“Service”

Amanda B.
5/29/23

Went into wilkos banbury was looking at fans asked a lady for help she turned round grunted,didn't want to help at all very rude,lady very dark short hair,glasses,middle aged,and not helpful at all

Reviews (7)

Rating

Timeframe

Other

Thumbnail of user stevenb1519
5 reviews
1 helpful vote
March 30th, 2021

Love shopping here as they have way more selection of products especialy cat food and prices are great also never have any issues and they always have every item you order which is good considering the big time supermarkets seem to let me down alot with that, they have so much good stuff i recomend checking it out 100% they also have buy now pay later which is seriously helpful

Tip for consumers:
have a good look around theres pritty much everything you could think of if you have pets they alot of great stuff also the buy now pay later is interest free and really useful

Products used:
i buy alot of cat food cat litter and treats sometimes things for my home and in summer im already planning on buying a swing chair set thing for the garden from wilko

Service
Value
Shipping
Returns
Quality
Thumbnail of user iamleeknight1972
1 review
0 helpful votes
November 25th, 2023

Nice to see the Wilko dc2 magor supervisors and managers running scared now...
As they've set up the Facebook Wilko page just so they can control who and what is said as they don't want negativity on there wonder why...
The bullies are scared of what will be said about them.
J-b who does everything by the book until V-S makes him do as she tells him to (spineless wannabe)
V-S who laid on her back to get manager.
N-J who's uncle loved more than he should?
Ure bullying due to ure position is disgusting U have issues!
B-P & L-N both lie and give females a bad name with your corrupt conduct...
S-s who had to fabricate a lie as u got found out what u really are too faced s@#t stearer.
You coherent a vulnerable young boy without a care to get ure lies to stick (shameful behaviour)
All to get at Someone with a disability...
U are All bullies and deserver everything that comes...

Thumbnail of user corab115
1 review
0 helpful votes
June 27th, 2023

I received a wonderful service from Gurpreet and Michelle of the one stop branch in Birmingham, they were both very helpful. I am unable to get you the proof of purchase as I do not have the ability to copy my receipt

Service
Value
Shipping
Thumbnail of user cindyh467
1 review
0 helpful votes
March 21st, 2020

We were very impressed by Wilco in Woking the shop was really clean and found everything we were looking for and at a good price.

Thumbnail of user amandab2955
1 review
0 helpful votes
May 29th, 2023

Went into wilkos banbury was looking at fans asked a lady for help she turned round grunted,didn't want to help at all very rude,lady very dark short hair,glasses,middle aged,and not helpful at all

Service
Value
Shipping
Returns
Quality
Thumbnail of user anettej1
8 reviews
31 helpful votes
April 30th, 2017

I've placed orders quite a few times for store collection as the items were sold out or were not available in store.
Every time the orders were well packed ad never been any damages.
A member of staff will give you a call when the order is ready for you to pick up.

Thumbnail of user samanthas36
2 reviews
21 helpful votes
September 6th, 2017

I bought a lovely Red Microwave from Wilko - a shop that I trusted. The problem was that all the instructions next to each button came off when cleaned. They told me that it had not happened before. My biggest problem is that they wanted me to return it, but being an older person and on my own I am unable to carry this heavy item into the shop. They said that if I return it into the shop they will help me. So... now what? They would not help me in any other way. It was bring it back or tough. In my experience in customer service - it is much better to resolve a problem for a good customer that to leave it unresolved as now I am upset and of course tell people of my experience. It could have been sorted out at a very small cost - much better for Wilko as now they have bad reviews no only here but to my friends and associates. NOT SMART MARKETING! For me - I have pieces of paper stuck on the side to remind me of what all the operation buttons are for :(

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About the business

Wilko is the home of family value and great savings with stores nationwide. We have a huge range of hardware, homeware and garden products to buy online.

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