Williams-Sonoma

Ordered turkey breast from William Sonoma (not inexpensive) as said enough for 10-12 people. SO SMALL but they cannot supplement with another breast! Bad description and customer service. Will not order again

I purchased a floor mat at WS on line and a few hours later cancelled the order and was told I could not cancel // but I never received the item or anything anyway -/ had to call them five times and by law you have 24 hours to change your mind even if this weren't a truly abusive retail attitude — what an awful place! You can't cancel hours later $152.00
Really? And they dispute my dispute with my bank? Just awful awful will never shop there — so I have to eat it?

If there were zero stars thats what I'd give them. I paid over $3,000 for the Drifted Ebony Wood Dining Table. Not only does it seem like pressed plastic wood product, the finish started coming off in less than 6 months. Although I finally called within a year of receiving it. (Not buying it unfortunately), there was no satisfaction. Wasted Money. My household has no children, no chemical products, and no wear and tear. Don't be another victim of their company by ordering from them. Pitiful Quality for an extremely high price.

None, I mean nome of their CSR make any sense. They reply to you with that copy and paste BS. I have proof that the item has been returned to them buy they say another 2 weeks. Absolute crooks! I will charge back my card with all the proof I have.

I ordered an Italian pasta crate as a Christmas gift on 12/18. Their site said delivery 12/29 which would be late for Christmas but I apologized to my daughter in law and explained it. On the 29th, there still was no update on shipping, so I called customer service. I was told it was a problem with the vendor and at that point they couldn't even cancel my order. I was told they had been having problems with their tracking. Then probably trying to make me feel better they told me they had other problems with vendors and customers that ordered Christmas dinners for 12 didn't get their meals because of a shortage of mashed potatoes, so their Christmas dinners were ruined. I was told that they would give my name and number to the vendor and they would contact me. I was later told that this would never actually happen. I told them that the vendor wasn't the one that had my money for several weeks, Williams-Sonoma did, with no product to show for it and also if they had just let me know that the crate wouldn't be available, I would have had time to get her something else. I asked to speak to a manager. After a long wait, the manager came on what sounded like a cell phone because it kept breaking up. Probably to get me off the line, she told me that she was able to see tracking and that it actually would be delivered that day. It did not arrive. A couple days later the website said it would arrive 1/4/24. It did not. I called again, spoke to a very pleasant representative. They did end up refunding my money. But that did not help the fact that my daughter-in-law didn't get a Christmas gift. There was no other compensation offered. All they had to do was be truthful that the item wasn't available by the date. Poor communication and several lies. Will not be ordering anything from them again.

Never buy food from them! They ruined our Christmas!
We decided to purchase our Christmas meal with them, after reading to the fake advertisement!We ordered the food on dec 15 for arrival before christmas (Dec 22)…it didn't arrive and we called and were said that delivery was confirmed for the 23rd! Nothing arrived and when we called today we were said that you would not honor the delivery and they could do nothing about it! Now we are left without any food for our Christmas Eve! They ruined our Christmas… so be aware of this scam of a company!

A collection piece platter I ordered arrived in a huge shipping box, set at the bottom, with inflated pillows on top. The platter was shattered within it's poorly gift wrapped box. The platter had no protective padding within it's own box. The special "gift message" was printed on the receipt...
Customer Service was pleasant and refunded my money immediately, but were unable to ensure a replacement would be packed any better. Done with William Sonoma - not worth the money. Not the company I used to purchase from.

An item listed as available and continued to be so a week afterward ordering was backordered after order was placed.

They also sell my email address and ads from many companies flooded by mail box.

For $103 I received a Buche de Noel that appeared to have been handled by a gorilla. The dry ice had completed sublimated. The much smaller cake box sat inside a much-too-large styrofoam container, which allowed it to literally bounce all over. The cake itself had completely defrosted, it was partially uncovered, and damaged. I'd planned to share it with neighbors on Christmas Day. Not happening. The only reason I decided on two stars instead of one is that WS's customer service was excellent and refunded my money immediately. The one star is for the worst shipping packaging I've ever see and that I can't bring what I promised to a Christmas party.

I don't know if the items they are selling are just cheap quality or if it is the company itself which doesn't even check the conditions of the items they are selling, but the tea box we received was in awful conditions, probably it was a return and they probably sent it to us because we had never bought from them before, so for them we were just second or third class customers. I would recommend you not to buy from a company which treats first time costumers as third class customers. Please keep in mind we did some fixing of the item ourselves because when we opened the box you could even see the nails on the side and the lid didn't fit properly

I ordered furniture from Potter Barn and returned it due to shipping damage. I was not given all of my money back. They are holding $2300 for the dining room table. I was refunded by Amex, but now cannot order anything from any W-S brands because there is an open dispute between PB & Amex. This is the worst family of brands to buy from. Stick to your local furniture stores and use these curtain sites for design inspo only! BUYER BEWARE. Two thumbs down. Zero stars.

Need to donate stale food products. Don't put on shelf for purchase. I'm 81 years old and on social security. Called manager and said needs to investigate my purchase.

WS's Reward Program is administered by Comenity Bank, the bank that administers WS credit card. There are too many levels of interface between the company and its Reward Program... not transparent at all. I contacted WS about an issue with my Rewards Certificate. Belatedly WS answered that I had to go through Comenity. After several try's and much hod time (over one half hour), I was finally told they could not help me as my issue had expired. The Rewards Program is designed to not be customer friendly... a very poor benefit.
WS has gone from a trusted and valued provider to a purveyor of cheap junk from China... lipstick on a pig at a high price. Let the buyer beware.

I ordered these meals as supplements for busy nights and to take to friends on the mend. Tried a couple and so far I am surprisingly disappointed. They are heavy on cheap pasta and rice and skimpy on dry, dry meats. Barely enough sauce to enrich the dish. I have had to supplement each and every meal. I wish I had taken photos both times - but was famished and needed to eat.
WILL NOT SPEND AGAIN ON THESE OVER PRICED AND UNDER CREATED FROZEN ENTREES.

I placed an order as a gift and used a discount code. After two weeks, they never shipped my order and the item was no longer available. I had to call them to get a refund. They would not replace the discount order so I can order something else for the gift. I have never ever ordered from them without an issue. I will not be a customer anymore and I will be sharing my experience all over social media huge disappointment from such a big company.

Their customers service is ridiculously poor. 0 communication. Item never showed up, now I'm told will be delayed for 3 months. I called their customer service 4 times on separate occasions who were completely unhelpful. I'm honestly surprised they are still in business. Save yourself the stress and buy elsewhere.

I purchased Luna dishes ( plates, salad plates, bowls and mugs) in 2021. While using them we had one break very easily and ordered a few new ones. Then I was carrying one from the microwave to the table, with my dinner on it, it popped in my hands. They said it's too long to return them. The mugs stain so bad that nothing cleans them. I think the lack of glaze, which makes them charming, is letting water in and then contracting or expanding with heat is the issue.

High Quality items, but expect to pay for it. Look for sale discounts.

This company is a scam. On April 2, I ordered a product from Williams Sonoma and paid in full. It is now June 21 and still the product has not been received. However, today I got an advertisement listing the very same product for sale that I NEVER received.
Calls to Customer Service are unavailing. Repeated saying "I'm sorry" does NOT satisfy being charged for a product that hasn't been sent almost 3 months later. This company and its business practices are constitute a deceptive and unfair trade practice — it is downright fraudulent. Steer clear of Williams Sonoma!

Imagine my surprise when one of the 4 Double-Wall Glass Tall Coffee Mugs my husband bought me three months ago came out of the dishwasher with a seal leak. W-S told me they couldn't do returns and to call Boda (and gave me an incorrect number). By the time I got response from them another had leaked a seal and, because I took the W-S person's advice to wash by hand, another has shattered. Apparently neither W-S or Boda will replace these...only buy them if you want to own broken glasses soon!

I just had a most disappointing & unsatisfactory conversation with CS regarding a Wusthof scissors I purchased in February. The two pieces come apart very easily and almost hit my bare foot with the point. CS "manager" said I needed to call Wusthof! Really! I have no contact with the manufacturer; I purchased from WS. She was unwilling to assist any further. I purchase frequently from WS, but not any more & will advise others of your inferior CS & unwillingness to resolve issue

Its going to take a lawsuit for this company to do right by its consumers.

This company is a disaster and would highly recommend not purchasing from. The furniture on display is not the same you receive - very different quality. The website tells you delivery estimate and it has surpassed that estimate for weeks.

Do not purchase from West Elm, you will be extremely dissatisfied and disappointed in the entire process. At the end you will wish you went with your other options like i am sure many shoppers encounter.

Product was good but found that customer service did not know much about the kitchen products I was interested in purchasing. Better to go to a small business where the service is better.