Woodcraft

Just so anyone that cares these are not made in the USA but are made in China. Keep America Strong

I recently ordered a table saw from woodcraft,, their customer service was spot on,, i called them about an extension wing that was damaged and they sent me out a new one and when i asked how i needed to send the old one back they told me just to trash it,, really good people,, i live about 70 miles from a woodcraft store but personallity i had rather pay the shipping fee than to drive the 70 miles,, it was delievered right off the truck and rolled into my garage for assembly,,

I have been a long time Woodcraft customer. A few years ago I moved from Virginia Beach to the mountains so there is not a store near me. On a recent trip to visit her mom, I asked my wife to stop by a woodcraft and pick up an item. Unfortunately, the store staff placed the right item but the wrong size behind the counter for her. A month or so later I was making a trip with my grandson to his first major league baseball game and the route took us near the Woodcraft in Leesburg Va so I brought the item along to exchange it.

Despite having the correct size in stock, the Store Manager refused to exchange the item because it was not purchased at his store.

I have ceased doing business with Woodcraft. Mistakes happen and I have never seen a retailer who not exchange an time for the same item in a different size.

I'm a new hobbyist and part time pro cutting board guy, so I'm not completely in the know of all things wood related. I need help on occasion, so I went into the store in N Atlanta, was treated well by a very knowledgeable young individual, but seemed to be looked down on by the rest of the staff. Felt very judged on questions that I was asking and that he was asking his colleagues. It seemed as if they were thinking, Oh no, another guy trying woodworking and we have to put up with all the questions now. I decided at that point to not go back into the store, although I can see that there were great prices. I decide since they have a website, I'll use that for the pricing and "same day" shipping that's advertised all over the site. Well, my first experience with the site is horrible. I ordered on a Saturday, paid by my Amazon pay account, all of which suggests that they will charge me and ship that day. Well, I was wrong. It's Tuesday at present, I received an email saying my payment was accepted but no communication on when the order will be shipped. I found an email where they sent me my "view order status" but when entering the order number and my zip, it always failed to find the order, saying "no order found." Since this is a troubling statement especially when your card has been charged, I decided to call customer service. Well that was just as happy an experience as going into the store. It actually felt like I was being blamed that I ordered on Saturday and I did not know that it wouldn't be processed until Monday and that it potentially won't ship for a while. Remember, all indications and all information on the site, by using Amazon Pay and by blatantly saying "same day shipping", in my mind that meant my order would be coming Monday or Tuesday. At the very least, some sort of communication saying we're processing your order, there was none, only an original email saying the processed my order and gave me an order number. I'm giving a 2 on this for the young man at the store, pricing and selection of product. I'm not sure I'll ever buy at the store or online again because those factors don't seem to make up for the arrogance and non communication. I should be rating a one, but as I said the young man in N Atlanta did great and I wish him well. Please read the reviews of this site before buying. I've made the mistake and will not make that one again.

Spent $5,000 on a CNC.A few weeks later I attempted to buy a 3d router bit for my machine. The rep was condescending. Told me they don't sell those bits. I said that you do sell the bits. I showed him where it was. After he was shown to be incorrect he was very angry at me. He told me I was not allowed to hold the bit at the counter until I paid for it LOL. I will never return to woodcraft in Henrietta NY. I wish I could return my CNC and buy it somewhere else.

I ordered an Axe online which according to the website was in stock, days later I get an email stating that it was not in stock and they put it on back order with a TBD date of delivery I don't know about most people but I don't trust companies that will change my order to a back order without consulting me to see if I'm OK with it first. I tried calling the phone number listed on their website and it is a nonworking number and you can't reply to the email they sent you. So you have to find another way to contact them and cancel the order.

Bought woodcraft berry today.
The wicks keep going out no crackle as the wax is so far up the wick. Don't know what the wick is made of as no information on the label. Meant to be some sort of wood?
Please don't waste your money you will be better off with a tea light…….

Today was my first visit to their Harrisburg Pa store.
Was greeted at the door, the niceties stopped there. Was never asked if i needed help as I wandered around.
Found what I needed but as I was looking at some other items an employee escorted another customer to the same area.
I was almost pushed out of the way so they could look at something. Kinda said excuse me but I had to move or get run down. I wasn't done but went to check out the clerk was talking with another employee.
I had to wait until they were done never acknowledged me finished up offering a bag. Have a good one was mumbled.
Not sure if it's because of how I look or being female but my money is as good as anyone else.
I prefer to use local businesses but may have to go back to online.

Avoid classes with Rod Montgomery. It's not a woodworking class, it's a political rally complete with his wife trying to hand students pamphlets about Jesus. Seriously. I cannot believe a woodworking class was this inappropriate on this many levels. I left after Rod made a crack about the "right side of the border wall", then went into defensive mode when I told him and his wife they were acting inappropriately. Woodcraft's owner needs to make sure classes are focused on what people are paying to learn. No one is paying to hear some aging Marine's bigoted world views or get converted by the tag-along helpmeet Mrs.

MB Woodcraft did some joinery work for us a few years ago and we were more then delighted with the results so when we decided to have new windows we looked no further than MB Woodcraft.
The work has now been completed exactly to the specification we required, the quality of product and the workmanship is second to none and we are totally satisfied. Thank you once again Mariusz for another superb job.
Les and Kath

July 31,2020 I placed an order for a Ricon Rip Fence. Web Site indicated In Stock when I placed the order. Later I received an email indicating it was on back order and expected to be delivered the following month. Here we are on January 19,2022 and I'm still getting emails indicating item is on back order and should be delivered next month. Let's see if they can deliver before two years has elapsed. I believe this item has been discontinued and Woodcraft does not want to refund money even if they never deliver the item. I now do my online and in store purchases at Rockler.

Ordered a router table off of Amazon from this company. It only had 4 reviews on Amazon, and only one had any text. It just said someone bought one for their son and he loved it. Was leary but the picture looked good and and figured I'd take a chance. Bad idea. Right out of the box, terrible instructions. Pictures helped, but only because I know what I'm doing. Someone less handy would be in trouble. Then there's the product. 100% particle board, cheap MDF. The stuff split while putting the screws into the pre drilled holes. And I was using a screwdriver not a power tool. For a hundred dollars less I could have got a name brand that was better quality. And I'm convinced after reading a previous review that the only positive ones are from company imposters.

I am building a new workshop in my house that I moved into last year. I have a home made router table, but wanted to upgrade. I have been eyeing the Jess-Em router lift for some time. I figured since i was building a new shop now would be the best time to buy. I found this on WoodCraft's web site, signed up for their email promotions (giving my 10% off my first order) and watched it. I got an email notifying me of a hot sale, 15% off everything on the site. In addition to my 10% welcome coupon it was an incredible savings. I pulled the trigger and ordered it. I had done some research into the site to make sure it wasn't a scam, but had read very few reviews. Then i started second guessing myself and the purchase, so to the depths of the reviews i went. I read a lot of reviews about delayed shipping, and no customer service. This was not the case with my purchase. I bought the lift on Friday at 10:56pm (why not?) and on Tuesday it was shipped. I received the unit on Thursday, less than a week from when i bought it, I had called customer service in the gap between purchase and shipping and they sent me the shipping info, then in an hour i got the "official" email from them it had shipped. This was a great company to work with and i will buy from them again.

Received order confirmation on 4/11/20. On 4/14/20, I emailed customer service asking when the order would ship. Customer service provided me a tracking number the same day. As of 4/15/20 the tracking number shows the carrier has not even received the shipment.

I decided after retirement to take up woodworking to build furniture and other wooden things. Upon visiting my local Woodcraft store, I quickly discovered a store that could provide me with everything I could need to pursue this hobby. Not only does this store carry every tool or machine you might need, it also carries accessories, project plans, wood, and classes that are conducted in house using the tools needed to accomplish the project. Even if you simply are fascinated by tools, it is a great store to visit. The staff are all woodworkers so you can draw from their knowledge and advice.

As a woodworking hobbyist I would just like to say that the customer service at Woodcraft is just atrocious. I've been ordering from Woodcraft for over five years and had good and some bad experiences, and now a really bad experience for a project developed for dimensional lumber sourced from Woodcraft that all needed to be the same species. Woodcraft processed my order charging the entire order amount even though one for the items wa shown to be on back order which was initially acceptable to me. But after two delays I've cancelled the order and only will receive a refund for those items that they never shipped to me. That's right, Woodcraft will refund to me my money they took for items they never shipped but won't refund money for an item that they didn't ship to me. The customer service agent I spoke with claims their site says that they will process charges for an order regardless of whether or not they can ship what was ordered. Well my bad on that one of its truly published on the site. But its just going to be the last bad experience I've gotten from Woodcraft. I won't make the same mistake again in not being able to get my money back from Woodcraft.

Things that were posted as in stock was indeed out of stock and no communication to the customer. A call to the customer service connected me to a nasty racist who told me I should learn English or return to my country. Avoid this company.

Communications were not good, but they did come through and get it delivered before Christmas. Bumping them up to a 4 as it is the busy Christmas season.

Called and ask if they had a certain bandsaw in stock and they said they did to only get there after driving 2 hours to be told that they didn't...but they did have a different model that was $400 more. If it weren't for the young man that eventually helped me, I would have walked out. The potbellied pompous jerk older man did nothing but bully the young employee while he was trying to help me. I wanted to know the difference between the two models of which the potbellied pompous jerk older man said he didn't know and there was no further help from him while still belittling the young employee. I bought the more expensive model because of the help I received from this younger man. I told him when I left that he shouldn't let that older guy get him down. The potbellied pompous jerk older man did put the saw on my truck, where he should stay, in the back doing grunt work. I will never return to that Woodcraft location (Henrietta NY) and probably any other Woodcraft store. I hope that either the young employee finds another job or the potbellied pompous jerk older man gets fired! One star for the experience, 5 stars for the young employee.

On my last order, I specified that my order, two reamers, be sent via USPS. They would fit in a 4x6 padded envelope and cost less than $3. Also, 1st class mail would get to me faster than UPS Innovations. Instead, they put them in a box 16x4x4 and sent it UPS Innovations. I have bought several items online, that I have no complaint about. I will continue to buy at the Woodcraft store 40 miles from where I live. All employees and the owner are veterans, materials and service are excellent. I can have them order from the company, if the item isn't in, and pick it up in 2 days. I only pay sales tax and get to visit with friends, my fellow vets.

Ridiculous company. I order bandsaw it says next day shipping and order in stock,, 3 hours after ordered it says backorder, 3 hours after again website show in stock, i called to company se said fraud department has to contact you. Why? No answer. I asked you have item she said backorder someone waiting same item almost 2 months. If you don`t have item why website show in stock...

Great store! It is like Christmas when I go there! They carry a great selection, and also have frequent training classes. Good prices and frequent sales. When I get their sale brochure, I often find one or two items I need/ want, and then I go to the store and leave with many more items.
Love the place, but need to limit my visits...

I spent over $100.00 on a peg board kit. It was never received. After talking to customer service they told me that something was wrong, because the had a shipping weight of approximately 2.5 pounds, and a peg board kit would be much more weight. After all that they still would not get back to me about this problem. Make no mistake, they don't care about me, and if they don't care about me. They don't care about you. D