XPO Logistics

Stay away from this company, three weeks of my package sitting on a loading dock without any effort by them to get cleared. I did the work for there mistake got it cleared then they didn't ship it on there two next trucks because it took up to much space.

Driver parked in the middle of a residential neighborhood street blocking all the home and bus routes. He takes 1 package off of truck and starts to have a personal conversation with customers. I'm asking for him to move truck over to customer driveway he tells me no and so what not his problem and he doesn't care. I had to call PD just to get him to move out the middle of the road. I would never use this company due to customer service

The customer service is terrible. Company change delivery days multiple times. They brought half the order and ruined a planned vacation. If you purchase is time sensitive use another company. They did not even try to correct their mistake. Item was sent back due to having to purchase another because they would not keep their word.

Ordered an item from Costco. Delivery included delivery to any room in house on ground floor. Delivery person claims that a 1 story house has two floors and left item in garage. Do not use ever. Also damaged front lawn while driving away in a hurry.

They were absolutely amazing! Did a great job! Went above and beyond putting in washer and hooking up dryer also! Very polite guys!

I ordered a refrigerator directly from the Samsung website. XPO attempted to deliver my refrigerator and said my doorway entrance was too small. He told me the measurements for what size fridge would fit through my doorway. I ordered a smaller refrigerator within the measurements he told me and for the next delivery I get a different crew for delivery. They tell me that the second one will not fit either. Mind you, the second fridge is smaller than the one currently in my house and the doorway hasn't changed at all. The measurements they were showing me on the paper for the fridge were different than the ones listed on the website. They didn't even make an attempt. They're lazy and just didn't want to do the job. Needless to say, I will be going with another company who does not use XPO logistics for delivery. Never buy directly from Samsung…XPO logistics is terrible

I would give less than 0 stars if I could. Every time I have to deal with the company I can expect them to ruin my day and mental health. Their entire leadership team should be fired and never allowed to lead another organization. They are inefficient, non-communicative, unreliable, and don't put customers first. My most recent experience was with trying to get sauna stones delivered. 4 boxes - 100lbs. It says out for delivery today at 9am. 5pm rolls by and I check the tracking ID and it says "awaiting scheduling with customer" YOU are waiting on ME? The schedule was set 2 days ago for today. I call…."our driver broke their foot and needed to return." Now - I already don't trust them because my last interaction took over a week and 3 separate scheduling to complete my delivery and now they're saying their driver broke their foot but no one called, it just updated their system to read that I was the hold up. I don't understand this company and I wish they would just go bankrupt and fold already. They're like the friend in FedEx and UPS's crew that is only there to make them look good and who isn't respected at all.

XPO would not bend on delivery date even though I was in hospital. It was Wednesday or else. Charged storage to move to Friday. Will not buy from any company that using them to ship product.

At least these guys delivered the product 99% of the way. Dumped it off at the end of our lane in a cul-de-sac because driver was too lazy to hunt for "R" on the shift lever, I guess. Actually the claim was it was too difficult to back down the lane with a semi—except it wasn't a semi. It was about the same size as a moving truck. About the same size as the moving truck my 25-year-old, never-driven-a-truck-in-her-life daughter had zero problem backing down the lane the day she helped us move into our house.

I had ordered a Samsung product and this company is handling the shipment of it. The delivery date is given after 2 months. Even though I had multiple calls to reschedule but nothing is happening. Their customer service is pathetic. Do not use this shipping company. They are completely incompetent. I have spoken to several "Resolution Specialist" who have been completely ineffective answering any question or resolving any issue. And too many lies. One of the support member said within 24 hrs someone from local hub would call and make delivery arrangement but that time didn't come at all. They just apologize and do nothing. Just be aware of these guys.

I think they need to fire a few of staff in the service department….when I called for pickup they said something not sure things still no pickup today at 6:00pm

Very unprofessional, held me up over 2 weeks giving me start dates then holding off! Never got hired, a $#*!ty company, I got names also to watch out for if you already applied to this devel company, Dustin in recruiting and Cheyenne in talent acquisition. Horrible. Go to hell Xpo for disqualifying me.

Twice this company has failed to deliver shipments to me. They offer absolutely no help and push the blame off on the shipper. I know if I failed to deliver a load when I was driving I would have been fired! This company is a joke! Do yourself and your customers a favor and just don't use them!

Do not use this shipping company. They are completely incompetent. I have spent hours on the phone and still have not receieved our delivery nor been able to get it rescheduled. I have spoken to several "Resolution Specialist" who have been completely ineffective answering any question or resolving any issue. They instead apologize profusely, with no solution or resolution. An apology with out change is just manipulation. Lesson learned.

We ordered through LG.com not knowing they subcontract through this awful company. They have now jerked us around with delivery and installation dates that are cancelled at the last minute three separate times. My husband has lost two days of work on these last minute cancellations and now they again are a no-show on a Saturday. The phone service people can only help so much because their business systems are inherently flawed.

This company not only managed to employ the most rude people, but also treats your merchandise like trash. Open boxes, left on the driveway. Broken merchandise

This company is the worst to work for. Plus work u like a dog. Don't file for unemployment benefits. Because you will get denied. This owner of the company only wants money for himself. He doesn't care about the employees.

If you purchase anything that needs to be shipped, ask first who the shipping Company is. If it's XPO, find another place to make your purchase. Their tracking history is beyond horrid, very slow if your package moves at all, etc. We just purchased a storm door from Tractor Supply who are great, however they use this Company. I have never ever ran into so many issues with a Shipper before. Their tracking system makes absolutely no sense and is useless. Our item finally arrived but with a lot of pushing by myself and Tractor Supply.

I have had XPO logistics break my glass door shipment now twice in a row. It is a custom door panel which takes a month to make each time. Unfortunately the manufacturer only uses XPO for their deliveries so I have no control in the matter. Upon finding out that the second shipment has again been broken, I talked to XPO customer service agent Kenya, who was incredibly rude and escalated my already upset state. She started yelling at me and hurling disrespectful remarks. I was absolutely disgusted. Never use this company if you can help it.

Had the most awful experience from start to finish with XPO. Totally incompetent, providing incomplete quotes which were impossible to decipher. Charged over the odds and then wouldn't see that they were part of the problem. Arrogant bullying behaviour with no interest in resolving it or helping in any way at all. Vile behaviour towards a smaller company. Wouldn't accept flexible payment terms and involved their legal dept despite having a commitment to getting paid over a few months. Avoid this company at all costs. The company (in the UK) is full of incompetent bullies with no morals who have no integrity or customer relations skills what so ever.

Deserves a zero rating. We have used XPO several times for our LTL routes. Today, we have exhausted our patience with this company. When receiving goods, they don't strap the cargo down. This has happened 3 times. When we asked the driver, we got a nasty response. Unbelievable! Today our driver showed-up at our loading dock and his truck was nowhere to be seen. He informed us that he would not pull his truck to our loading bay because he did not want to back it in (just did want to do it). His name was Pete and got really nasty when we questioned why he would not bring his truck to our location. This was again unbelievable. The drivers are among the most nasty people I have ever met. We do 10 shipment per month and have never experienced anything like this. Forget about customer service, they just don't seem to care. We will never use this company again.

Ordered an appliance from lowes should've been delivered Monday 7/7/23 for whatever reason never showed up. They have no way to contact their drivers except for email which seems a bit ridiculous considering cell phones exist. The fact that I had to call 15 times and got no help what so ever other than repeatedly sending emails to whoever without getting a response is unacceptable. Lowes should do better than use a company that cannot figure out their head from their $#*!. Do not tell me you cannot bring my appliance out the next day when you failed to deliver the day prior. If I could leave 0 stars I would!

3 days taken off from work 2 reschedules from XPO and then arrived 1.5 hours earlier than appointment window of 3-6 with NO phone call informing me. Customer service couldn't even find order, kept telling me they had to end chat to keep lines open. Finally got a hold of a manager, was she couldn't get ahold of anyone at Buffalo dispatch location. At this point I'll just cancel the order with Amazon and they can deal with this company. Honestly, the worst overall and customer service experience I've had in my 47 years on this planet.