• Yodel UK

Yodel UK

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Overview

Yodel UK has a rating of 1.1 stars from 151 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Yodel UK most frequently mention customer service, next day, and delivery company problems. Yodel UK ranks 421st among Shipping sites.

  • Service
    79
  • Value
    70
  • Shipping
    71
  • Returns
    54
  • Quality
    67
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
49
5
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Miscommunication and contradiction from their so called customer service team constantly.
How would you rate Yodel UK?
Top Positive Review

“Yodel delivery”

john j.
1/9/22

Got my delivery on time and the driver was very polite. I hear poor service reviews but the driver in the Castlerock area is a gem

Top Critical Review

“If I could give 0 I would”

Anna R.
12/7/23

Terrible company, terrible service, lost hours of my life trying to sort this out. Will now avoid for the future because they've been so poor. So difficult to contact anyone through their system. And when you do they tell you they've knocked on your door even though you've worked from home all day. See image for proof of my parcel that never arrived.

Reviews (151)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (32)
Thumbnail of user artichokeritchie
1 review
1 helpful vote
December 7th, 2023

Terrible company, terrible service, lost hours of my life trying to sort this out. Will now avoid for the future because they've been so poor. So difficult to contact anyone through their system. And when you do they tell you they've knocked on your door even though you've worked from home all day. See image for proof of my parcel that never arrived.

Tip for consumers:
Don't use Yodel.

Products used:
None, they never delivered. I used the chat, and trust pilot page to contact them.

Service
Value
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Thumbnail of user bankolebabatunde
1 review
2 helpful votes
December 22nd, 2023

I am utterly appaled by the service of Yodel. How can a company fake deliveries and classify them as missed delivery when they never showed up. Even when I requested they ring my mobile if they encountered diffuliculty accessing my building. It's just frustrating you have no input in what couriers a supplier might use to dispatch your purchase, but Yodel is the very worst of them all.

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Thumbnail of user img3
1 review
0 helpful votes
February 23rd, 2024

Awful company, terrible service, lost hours of my life trying to sort this out. Will now avoid for the future because they've been so poor. They should be closed.
No one informed me that I needed to bring the same ID as my recipient's name to get the parcel, and I used to write nickname to protect my privacy. So now I unable to get my parcel and receive the worst response. Customer service will just repeat over and over again that it's their rule that you have to use the correct name to collect it.
In fact, I have the collection code and recipient information and Yodel account to prove that this is my parcel, but they just won't bend the rules. Completely ignoring the customer's needs, they only suggest that I pay for the parcel again, that the parcel is right in front of me but I can't pick it up, that I have to create a new label for an unimportant name. It's wasting energy to deliver it again and create more carbon footprint.

Avoid this company.

Thumbnail of user ninjadon1990
1 review
1 helpful vote
January 4th, 2024

Yodel failed twice to deliver my item. After rescheduling for another date as they initially failed to deliver, the driver had stated it was 'refused' which is a total lie because nobody came to our door to knock nor ring our door bell...AGAIN!. I believe the driver delivered to the wrong address, which explains why it was refused. Whoever the driver was, he/she is a complete mong! I contacted Yodel via their useless live chat to complain. The agent was more concerned about sticking to their scenario script than actually helping me - a complete waste of my time! My item is being returned to the seller overseas as Yodel will not redeliver my item again. Deplorable service employing disingenuous staff.

Service
Thumbnail of user janc701
1 review
1 helpful vote
January 2nd, 2024

My delivery comprised 7 parcels. Yodel said it was 6. When i used chat line to find out where missing parcel was was told it was late from central Depot so missed the van leaving local Depot that day. Couldn't track as status was 'delivered'. Several more 'chats', was told it was lost, told to speak to supplier (Sat 23/12!), argued with and told it was delivered perhaps in garden or with neighbour. Eventually parcel 'found', delivery rescheduled for a date I couldnt be at property. Son took day off work to be there. No delivery, parcel too heavy! Completely useless, neither I nor supplier cn speak to a human who knows what's going on at the Depot in Selby!

Products used:
Furniture

Service
Value
Shipping
Thumbnail of user storiesbydz
1 review
0 helpful votes
March 8th, 2024

Worst experience ever. They got the box with an office chair (imagine the size) from the seller and lost it in one of their depots. Live support couldn't contact the depot for days and the package was still lost. Support was all indian and used identical copy-paste messages. They even asked me about the contents of my package. What if it was something sensitive? No, they don't care. So after 5 days of not being able to find the huge box they told me that they failed to "locate it". Meaning, they lost it in the depot. I have no idea how mentally challenged you should be to lose the box with a size of a range rover.
Never ever ever use this pathetic company, they will lose you package, never make up for it and will irritate you with lowest level support.
Yodel deserves minus 5 rate, not one star.

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Value
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Thumbnail of user scotspaul
1 review
0 helpful votes
March 15th, 2024

LAZY Delivery drivers who cant read the instructions or Telephone number on the delivery note.
Failed to Deliver means i cant be bothered!
Their Online chat in India is a TOTAL waste of time.
Trying to speak to a human customer service is impossible. DO NOT USE THIS COMPANY!

Tip for consumers:
Use Royal Mail

Products used:
Failed to Deliver

Service
Thumbnail of user johnjethroblack289
1 review
1 helpful vote
December 8th, 2023

My parcel has not been delivered to my address. I tracked my parcel(terrible delivery company). I got a picture of where driver left it,its certainly not my flat. 2 reasons one he delivered it to a ground floor apartment (I'm on a first floor flat). And the apartment he delivered to is a different style of building

Products used:
water fountain

Service
Value
Shipping
Quality
Thumbnail of user johnj2659
1 review
0 helpful votes
January 9th, 2022

Got my delivery on time and the driver was very polite. I hear poor service reviews but the driver in the Castlerock area is a gem

Products used:
Very

Thumbnail of user mteodor1218
1 review
0 helpful votes
December 2nd, 2023

The first time the driver didn't even bother to exit the van, and the next day they broke my items. Customer support will treat you like $#*!, and with 0 interest.

Thumbnail of user maog2
1 review
1 helpful vote
January 13th, 2024

All the providers they have in Fulham never accept the parcel for many reasons: they do not accept parcels over the weekend or they run out if labels!

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Value
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Thumbnail of user rajeevramanujan
1 review
0 helpful votes
January 18th, 2024

The Yodel delivery guy stole the item without delivering the item and posted a fake picture in yodel app informing that it is delivered.

Service
Value
Shipping
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Thumbnail of user ds1514
1 review
1 helpful vote
February 2nd, 2024

Parcel was due 30th/31st January, on 31st no parcel so contacted them as tracking had not updated since the 29th, was told it had left the hub from the sender and was at the hub in my area. Still no delivery so contacted again and was told it's due before the 2nd, so I expected it on the 1st, no delivery and no tracking. Contacted this morning and was told it was a label reprint, I challenged this a being a lie and was told parcel was now showing as lost and contact the vendor. This is not the first time Yodel have done this they are a disgrace and I get the impression if you complain they deliberately 'lose' parcels.
I am awaiting the CEO to respond!

Tip for consumers:
Call centre staff read from a script

Service
Value
Shipping
Thumbnail of user georginae27
1 review
1 helpful vote
June 13th, 2023
Verified purchase

Is less than 1 star an option?

Tracking didn't give updates, driver didn't respond to calls or text, driver didn't leave calling cards. Customer service were the opposite of helpful. Advised for 2 days I would get my package that day, and then told I would have to collect from my local depot, a 50 mile round trip. Hardly local!

Please use ANY other delivery service, even carrier pigeon would be more efficient

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Value
Shipping
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Thumbnail of user laramazzeimhr
1 review
1 helpful vote
December 12th, 2023

Such a $#*! company, it must close. They say they have tried to deliver the parcel not true they just want you to go to depot. AVOID

Thumbnail of user kylevandyk93
1 review
1 helpful vote
November 22nd, 2023

Absolutely Useless service. I bought an item from an online shop, and was emailed to say Yodel will deliver. I logged into their app to register and divert the parcel as I won't be home...I diverted it to THEIR OWN local pickup/drop off point. 3 days later still nothing there. When I phone you just chat to a robot and no help at all. And live Chat just told me the driver tried to deliver but cannot gain access to their own local pickup/drop off point that is on Yodels website. They don't phone you or update you to let you know, they not giving me the option to change address either even thought they at fault...its their own drop off point that is not working or the driver simply cannot find it. Blady useless! Now I've paid for an expensive parcel that I havnt received. Don't trust them!

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Shipping
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Thumbnail of user jimi608
2 reviews
1 helpful vote
November 17th, 2023

2 days delivery from delivery became 12 days. 4 Attempted Deliveries, then, at last I had confirmation of a delivery so took the whole day off only to be let down.lost £120 in a days wages waiting for this shower of $#*!...now 8:00pm and apparently still out for delivery. Use another company.

Service
Value
Shipping
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Thumbnail of user zoeg94
1 review
1 helpful vote
December 16th, 2023

No accountability. Put phone down. Do not really listen. Will never use. Avoid. Deliver to wrong address.

Products used:
Na

Service
Value
Shipping
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Thumbnail of user tomh1893
1 review
1 helpful vote
November 20th, 2022

I can't explain how horrific my experience has been with this "delivery" company and I'm trying to find out how to take it further if anyone can help, I've not gone into work today as I was expecting my parcel and waited for it all day checking the tracker which is awful to use, then early evening I seen on the app the driver missed me and left me a "calling card", the only way to find out what's going on is to use the Webchat which in all honesty is useless, it's like talking to someone who is just copy and pasting random messages off a word document, the encrypted message that I could make top and tail of is that they have lost it and to take a refund off the seller or it might come 2/3 days time, who knows…. Does anyone know how to take this further or where the depots are in the midlands so I can collect as they obviously don't deliver anything looking from all the reviews

Thumbnail of user mirces
1 review
1 helpful vote
December 8th, 2023

The best courier logistics company in England, which lies.
I ordered a product and did not receive anything.
Then I ordered the same product again, because the first one disappeared and no one knows where.
I took time off from work to stay at home to receive the package.
I followed the tracking and there were about 4 minutes left for the package to reach me.
But it wasn't like that, he kept moving away from me.
At the moment I started to follow the car and see where it was going.
He stopped at a place near the forest, between Burnley and Accrington and moved some packages from the van into the smaller car.
I waited the next day, thinking it would come.
But it wasn't like that, Trachingul was shown to me delivered to my home.
Good people, please don't trust the Yodel company to deliver any packages.
Better deliver with EVRY, DPD, ROIAL MALE or with another company.
Drivers steal packages, be careful with which company you deliver.
Feedback

Products used:
Some car parts

Service
Value
Shipping
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Thumbnail of user norfolkt
1 review
0 helpful votes
January 24th, 2023
Verified purchase

The courier claimed that my parcel had been delivered and "handed to the customer". I received a text and an email but, when I returned home from work, there was no parcel, no note through the letterbox and none of my neighbours had seen a delivery vehicle. My next door neighbour kindly checked his video doorbell and nobody approached my house for two hours either side of the claimed delivery time. I tried in vain to resolve this problem directly with Yodel and I found barrier after barrier through an inefficient system being overseen by incompetent staff. This is an ongoing situation and the high value important item I expected has still not been delivered.

Service
Shipping
Quality
Thumbnail of user grahamkaitlin13
1 review
1 helpful vote
December 3rd, 2023

Honestly every time I get a order confirmation and it say yodel because I know its not going to come in time, its going to get lost, going to be attempted to be delivered but no it just never show yodel is Honestly so questionable it sad not reliable.

Thumbnail of user mariiak16
1 review
0 helpful votes
December 5th, 2022
Verified purchase

Even my dream delivered my parcel in a week after expected date, but yodel still doesn't. Tracking page stoned in the same position as 7 days ago. I was supposed to write by my own and ask what's going on. They just asked "local depot is overloaded, please wait", but i think if you can't manage in a whole WEEK, then your company took too much for it's teeth! Hope it will arrive this new week...

Service
Shipping
Thumbnail of user przemek03091992
1 review
0 helpful votes
November 16th, 2023

They have been delivering the parcel for 6 days now and they cannot deliver it... After 4 days, when the status of the parcel did not change, I wrote to the Yodel staff how long it would take for them to deliver my parcel and I was assured that it would definitely be delivered the next day. The next day I was assured that the parcel had left and the courier was on its way to the recipient and to give them a moment because this shipment was their priority. On the 6th day, it turned out that the parcel was still in the warehouse, the staff who assured me that the parcel was on the courier's lap did not have access to the location of the parcel and they did not know where it was. And priorities are set 48 hours in advance, so the assurance that the parcel is priority is also a lie, and the delay is caused by the courier, trying to pick up the parcel from their own point, arriving after closing hours. I checked it on tracking and it's correct, the courier tried to pick up the parcel at 7 p.m. in a store open until 4 p.m. but it's still a day of loss out of the 6 they need and I don't know if it will take longer because the package is still in their warehouse. I totally advise against using their services because they do it very poorly and lie to avoid the problem.

Thumbnail of user nathanielc177
1 review
0 helpful votes
February 13th, 2024

I gave yodel a ultimatum to either deliver my parcel before 9pm the day before valentines day or just straight up send it back to the ebayer that sent me them because i just give up with said company they are useless refuse to help specially those with special needs ie mentally and learning wise they fail all logical answers have goodness knows who working there that dont understand when i mention the parcel is urgently required by a set time they just truelly do not care at all because they just dgaf due to not carering about the customers that they upset no offense please do not use them any more lets make them go out of business because i just hate a service that isnt going to understand when something is urgent it needs to be there the day they advertised for it to be it was advertised to arrive by 13th feb 2024 they have aproximately 5 hours left before i refuse to take the package from them due to being gone and they dont offer leaving the parcel with neighbours or in safe place with this parcel which i call garbadge i will be lettign all ebay sellers not to use them because they just do not care for their customers at all i think everyone else should do the same

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About the business

Yodel is one of the largest delivery companies for B2B and B2C orders, serving many of the UK's leading retailers. Find out how we can help you today.

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