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Claim Your BusinessI ordered 9 scarves from her and had to ask twice when they were being shipped, when I finally received them 3 weeks later they were all wrong. When I e-mailed her to tell her that the items were incorrect response was we don't ship other than what was pictured. I had to take pictures and send them to her before she beleived it then she blamed her assistant for sending me incorrect itmes and a more expensive hijab (which I paid for but she sent me the wrong size and color) not to mention the size of the scarves were VERY small, the square scarf barely went past my shoulder and the fabric is CHEAP and bottom line she never once apologized. If she would have accepted the mistake and corrected it I wouldn't be leaving this message. This is what she said in her final repsonse: "I am not sure why you had received what you received as the items you chose are very cheap and my staff shipped you very very expensive hijabs in exchange, especially the blue one which is authentic cotton lycra fabric. I am highly dissapointed with my staff, this is a new staff that i found out and she has since left, she had caused me losses in her few days working at my store. Shipping very expensive items which are obviously wrong to customers when they order something else."
I have ordered from this Malaysian site one time,
The items advertised on this site are of nice quality and very original design.
My order took 22 days shipping,
Now about this shipping, i WAS immediately given a invoice, and a shipping number, but the shipping number was not live (available to be found on tracking) for two weeks until I emailed again to ask why the shipping number was not live yet.
So during the following week I was sent via email a new shipping number, which then in the same day it sent me an automated message saying that it had already been delivered.
Then they sent me a message saying "Yes we picked up the package from post as it was held up and changed it to express 3 days"
Alhamdulillah I got it in three days, and I am very happy with the fabric and style, it is exactly what I ordered. It's a little large for my face, as I'm not Malaysian, but nothing a clip can't fix.
Overall I think the outward shipping department is a part of the company that needs improving, it seems as if who ever is in that department needs to get a lot more organised, but apart from that, the product is really a lovely five star product.
I ordered 9 scarves from her and had to ask twice when they were being shipped, when I finally received them 3 weeks later they were all wrong. When I e-mailed her to tell her that the items were incorrect response was we don't ship other than what was pictured. I had to take pictures and send them to her before she beleived it then she blamed her assistant for sending me incorrect itmes and a more expensive hijab (which I paid for but she sent me the wrong size and color) not to mention the size of the scarves were VERY small, the square scarf barely went past my shoulder and the fabric is CHEAP and bottom line she never once apologized. If she would have accepted the mistake and corrected it I wouldn't be leaving this message.
This is what she said in her final repsonse:
"I am not sure why you had received what you received as the items you chose are very cheap and my staff shipped you very very expensive hijabs in exchange, especially the blue one which is authentic cotton lycra fabric.
I am highly dissapointed with my staff, this is a new staff that i found out and she has since left, she had caused me losses in her few days working at my store. Shipping very expensive items which are obviously wrong to customers when they order something else."
The best quality, widest range and selections of Muslimah Modest Wear and Hijabs at affordable prices. Beauty and Halal Cosmetics. Contact Lens like Freshtone
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