Zala

Zala use to be very good (3 or 4 years ago) up until recent years they've gone downhill. The quality of their hair extensions are simply not the same as they use to be. I bought 20 inch hair extensions in September and installed them. Within a month they shed so much they look so bad. They are so thin and so short. I use to rave about how good Zala hair extensions were. I used salon product (I am a licensed cosmetologist) and even used zalaplex from their website. I would do heartless hairstyles and now they look terrible. With these kind of extensions I would expect to have a longer wear with them but I only got a one time use out of them and I am extremely disappointed.

I bought the sunkissed tape in extensions and in 2 months, the length went to 16 inches from buying 26 inches, they sent me a deep conditioner. Then I said ok maybe it is my fault and bought a new set that cost about $500 and not even a month. They try to send me a new conditioner until I told them I'm doing legal action and now they want to replace. Worst extensions don't buy, customer service the worst.

I cannot believe this company claims this is 100% Human Remy hair. It is not even real hair let alone Remy! They should be put out of business making these false claims. Do not be fooled by their Instagram models and fake pictures. My tape hair completely knotted after 3 washes. I also bought a Halo and ponytail completely fake and really hot in the heat. Got ripped off. There are so many companies with good products.

A couple months ago I purchased a set of clip ins and tape ins. The clip ins became dry and unmanageable after my first time washing them. The tape ins were better quality but with the inconsistency in their products I wouldn't purchase from them again. Note: I have worn hair extensions for 10 yrs now. Have purchased many brands. I know how to care for hair extensions.

I ordered 40 pieces of tape in extensions and literally 2 days later when I went In the shower all the extensions fell out like as if they wasn't even glued in. Crazy, and their customer service sucks they tried to blame my stylist for this when clearly it's their product because I took the same extensions and bought new tapes to use for the hair and it didn't happen again. So that being said 100 percent their fault for having $#*!ty adhesive on their tape ins.

They match my color wrong and that wanted me to pay for shipping to send back for them in order to change. Hair is not real human hair. Constantly the hair fails off and it has a horrible bleach smell. Try to wash but still the smell is unbearable.

Im a licensed Cosmetologist and have been working with and personally wearing different extensions & extension brands for over 8 years now. These are the worst yet. I was hesitant at first because of the price being so cheap, well you definitely get what you pay for with these. My bottom row that is pictured below has completely broke off after less than 1 month after installing. These were 20in wefts! They constantly matte, I literally have to brush my hair every five minutes or they are completely matted. I contacted zala customer service and they refunded me $50 and sent a conditioning treatment. The treatment isn't gonna save the weft that's completely gone!

After ordering 3 times in a year and a half, I've learnt my lesson. Thinking that the hair being damaged or not lasting was my fault or my stylists, realizing it's just Zala hair. After receiving my last shipment, waiting a month, and being charged 80.00 in customs! They sent me the wrong length! They wanted me to ship it back and wait for them to approve it, THEN they would ship me my proper hair, which I PAID FOR! Horrible customer service. Save your money and time!

In all my years of dealing with extensions having them and buying from different companies this hands down is the WORST hair I have ever bought. Do not waste you money on this product. In fact run as far away as you can. Also company were not helpful and only offer a hair extension brush or voucher. Apparently out of warranty once opened. Which is pointless.

The hair stays tangled no matter what you do or products you use! They are way over priced and horrible quality

I took a chance and ordered hair from this company. I usually use Bombshell and like their hair but I wanted to try a new company. I had the tape in hair applied and cut and after one wash it looked like back combed doll hair. I was shocked at how bad it was. It's unmanageable and I can't even straighten it. I don't even think it's real hair. The company feels like a scam. They take your money and send you a defective product and then will not make it right.

I first bought 16 inch keratin straightened halo for my friend and a 9 piece clip in keratin straightened for myself,
Second order pony tail plus a five piece clip in not keratin straightened for myself
Third order a halo 20inch natural hair …. All within six months
All are sh** there is no difference from the keratin straightened to the human hair the ends are all putrid nothing natural about them I bought all different styles but same colour the darkest brown 1c I think …. Save your money save your time take it for me the quality is horrible I tried them all

I've bought from here multiple times. At first, I didn't know any better. Thought dry, brittle, easily matted hair was normal. I bought a set from Bellami that lasted almost a year. Came back to Zala & this set came in with a green hue to them, very dry after the first wash (I use all the proper products), are always matted. They lasted all of 2 months. Use a high quality company. Although they cost more up front, it saves you in the long run.

Wow! I just received my New Zala 20 inch weft bundles (2) of 613 Beach Blonde and so far I am so impressed! I ordered on Saturday and received today on Wednesday super quick I am first time Zala purchaser and have over the last 7 years I have purchased numerous hair extension weft sew Ins including Bellami and immediately the Zala is beautifully packaged in a box with beautiful double drawn thick smooth hair I noticed the quality immediately Love it! Thank You Zala!

I ordered 2 packages of the zala machine sewn weft 18 inch extensions. They lasted 3 weeks before I had them removed completely because even with using high quality products and oils on my hair and the extensions, they kept knotting up as if they aren't 100 percent remy hair! Do NOT buy these.

I ordered my extensions weeks ago and still have not received them. I emailed The company they want me to track the package. I just paid a couple hundred dollars for these why do I have to track it. I will never order from them again.

Do not buy the champagne blonde hair extensions. Do not look like the photo at all! Way too brassy and purple shampoo is barely making it better.
I've always bought extensions from this but this color I am soo disappointed and mad.

I've been using Zala Hair Extensions for seven years. In the last year I've noticed the quality of hair has gone completely down hill, they tangle & get matted no matter what I do. First six years were fine & I have not changed my washing routine at all. I use only the best products. I thought I was going crazy until I read all these other reviews with ladies experiencing the same thing as me. I will never buy from this company again, I have moved onto a more expensive brand but at least it's real hair & I'm not embarrassed to go out in public! Seriously I've spent thousands in the last year replacing the extensions every time I visit the hairdresser. I am not happy. Not even going to email or anything they can suck one.

I've read so many bad reviews but my experience with Zala has always been amazing, my tape ins have lasted ages! (Natural black) they still feel super soft/shiny and I'm getting close to the 3rd wear (almost 6 months old now) lots of reviews of people saying the quality is bad/they don't last, maybe it's because the blonde ones get bleached? Idk but my black ones have been awesome! I'm also in Australia so not sure if the AUS/NZ Zala has different quality hair than other Zala websites

I ordered extensions and 14 days later tracking said they hadn't been shipped yet. I paid for expedited shipping. Here I am over a month after I ordered waiting for my refund they told me I was going to get. Lots of back and forth with the "agents." I do not recommend ordering from Zala, this is the second time I've had issues and I will never order from this site again. I had to click on a star in order to send my review but the one star I gave does not count I give them -5 stars.

I purchased from zala in June, I had them professionally installed, and they fell out almost as soon as I got home 2 hours later. I requested a refund 3times, or replacement, and NEVER heard back from them after completing a length email all 3 times. I never received a call from them, nor did my stylist, and worst of all it was my grandmother's funeral the next morning. Nothing BUT disappointment here. Never again.

Not real human hair and also they sell under the grams they advertise customer service is $#*! don't buy

Well upon receiving my 22 inch tape ins I immediately noticed how thin they were compared to even the Amazon brands Ive used. After only 2 washes with sulfate free shampoo and conditioner meant just for extensions. Goal Lengths. It was so dry. My tabs are curling up and sticking out of my natural hair. When I straighten it to tame the tabs down my hair becomes straight and the extensions do not. They are terrible to touch and no matter how much oil I put on them I cannot tame the ends they are literally scratching my skin. I contacted customer service about the tabs they offered to send replacement tape but I'm not removing them just to reinstall dry straw extensions. I've deep conditioned every other day without shampooing. Nothing puts a dent in the dryness. They won't curl they won't straighten. I just broke down and ordered full shine from Amazon after only 3 weeks of misery with these dreadful extensions. The cuticle test failed telling me that these are not remy hair. They are not aligned. If they are real remy hair they would at least straighten and they do not. Do not waste your money. These extensions are a scam. Waste of money and time. Straw/fake hair/won't style and the ends are not even splitting as dry as they are. Hmmmmm horrible take away of $450 from Zala.