Zap Hosting

Viod, purchased(paypal) a game server on the wrong platform and asked to cancel straight away. Was told to cancel and sent a link by them to do this. Then no refund so I asked for a refund. To be told I don't get a refund because I cancelled. And they had give me bad information. Then sent me an invoice and expect me to pay more money because I cancelled. And threatened debt collection. Total morons, currently claiming my money back through PayPal and seeking legal advise, all over €18. Avoid This scum

Also, absolutely willing to hold your data hostage while they suffer from data breaches unless they're completely satisfied that you're going to pay for fraudulent charges. Avoid.

Zap had terrible customer service. Takes days to get back to you and handle a ticket unless you pay more. They double charged me and my server has broke more than three times on their end and took days to fix it. Not satisfied not happy will be changing providers.

The servers are all laggy and they recently leaked by data because they care more about profit than user recurty!

If you're looking for cheap vps, here u go! Zap-hosting is best way to use vps and customize. Im using over 2 years vps from zaphosting!

Hi, I am Writing this review that zap website is completely fake and they are scammer.
If you buy 1 month contract and cancel it before expiring then you had to pay fees for another month which is totally unexpected and if you had a contract for 1 month they automatically renews it without any email notification to cancel it to avoid further charges there vps goes down for hours and they expect to pay the invoice fake website don't use zap try other hosting companies.

Vps service is great runs smoothly love it BIT... Big BUT there customer service is complete dog $#*! if you not willing to pay them extra to get a response you could be left waitin g god only knows how long it make say average time 20 min u make a ticket and in 20 min it now says 2 hours and continues to go up the more other people pay for support and you left sitting
You could class them as pay to get support

This is the best hosting I have used so far! I highly recommend it to everyone.
I recommend everyone to try how great zap hosting is!

They are SCAMMERS. They dont wanna refund your service if it was setup already. How you can test it then? By refunding only Zap Coins? You support is horrible. I've made a ticket that got a first reply AFTER 24H. Unbelievable in 2021... And please, dont write an automated reply, you are just scamming people that want to be honest. I've tryed your "The Forest" servers and your guy Marcel caused me that 24H downtime because it had moved the machine to another server, but the cause was another one. Prepare better your "sysadmins"

I recently bought a Windows VPS and every day all their services where down. Even today already twice. For being a FiveM developer and using this to host, its discusting how many times this happens. I recommend you buying every month a host a few more bucks with no issues. Even the VPS respond is sooo slow.

Just PLEASE DO NOT use this company. They will respond with some syrup sweet and nice response to my review here, but don't be fooled. Even when they can clearly see THEIR system messed up, and even though they took your money INSTANTLY, they will make you wait in my case over 15 hours of being tossed up and down the chain all with excuses of why it is taking so long and so forth. This place is a criminal enterprise posing as a business. They are scammers. RUN, RUN AWAY QUICKLY!

After their backup failed to restore my server and replaced it entirely with a default server. They refused to give me a refund. I've complained about how terrible their servers and website UI was since day one, I should've listened to my gut. Absolute garbage.

Wasted 3 weeks of non-stop work for them to just rob me of my time and money.

"Sorry for the inconvenience!"

Avoid at all costs. $60 a month, what a joke.

It really is very easy to access your gameserver. In addition, they have a technical service that is constantly providing personalized help.

Bad company, don't buy! I bought a server and on the same day I wanted to cancel because the company doesn't provide access to all the game's settings, I closed a 6 month contract and they refuse to refund, a fraud!

If the server is running, it is a good price/performance ratio. If there are any problems, it's best to find a new hoster right away.

My rented root server was planned to be migrated to a new cluster on the 30th October, there was a planned downtime between 30 minutes and 2 hours. Meanwhile 58 hours have passed and the server is still not running.
From the support you only get standard answers like "We are working on a solution and will get back to you as soon as there is something new". Every day you get another "Your request is important to us, so we forward it to a colleague who can help you competently in this matter".

Meanwhile my support ticket seems to have been escalated to the management, but without any reaction.
Professional hosting looks different.

I've cancelled the service, but I'm probably forced to pay another full month. I don't expect that there will be any good offers from Zap-Hosting for me in this matter.

For a Minecraft server zap hosting should suffice. If you expect a stable root/vServer with high availability, you should look somewhere else.

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I tried to cancel the auto renewal and they said it has to be a full week ahead of time. I have a CREDIT for 122 bucks on the account and they also REFUSE to use that money to go towards the renewal. So, what is that credit going to be used towards? Very scammy to not let me cancel my account as well as not utilize money that is already SPENT for them. Avoid this company if possible as they are hosted out of the US so they have no professionalism.

I Deposited some money at my zap hosting balance when i tried to purchase a product i see i can't pay it because zap hosting dosen't accept zap hosting balance for this product...
I tried to contact with live chat the agent dosen't have any solution for me and the awnsers is like no and sorry.
I asked for refund because i can't do anything with this stacked money and tells me again no.
The company based in Germany so in Europe union!
This company dosen't go with rights of Europe union!

So now i have pretty good 29 Euros in my account and i cant do it anything!

Would recommend, love the hosting. Really easy to setup, and also really nice support, and they always quickly fix my issue.

I like the support that all of the workers give and the amount of abundant games that their servers have.
As for the memory, storage and processor power are on a good price for what amazing performance they make.

I rent a server this afternoon to play Satisfactory, wasted few hours and couldn't even get server started because of their broken script ran into segmentation fault! Requested a full refund and they said: unfortunately no revocation is possible anymore. LOL

I Was Using Zap Hosting FiveM Upvote Service 4 Months Ago. Its Was Only 1 Month Contract And After 1 Month My Boosts Disappeared So I Thought That My Services Were Automatically Expired So I Didn't Bother To Log In To Customer Area. In 1st Week Of January They Charged My Debit Card For 25.32 Euros / 28.28 Dollars. Although Its Very Small Amount But I Want To Warn Everyone To Take Care. I Have Now Blocked My Card So That They Don't Try To Scam Me Again. According To Them They Charged Me For Previous 4 Months Although I Didn't Even Had The Service During Previous 4 Months!

Find it hard to believe all these positive reviews after the experience i just had with this place. They are over priced, advertise modded servers that dont work and they dont support. Server was a few miles away but latency was horrible. 100+ MS response time for a server in my back yard basically.

The interface they have fails to do what it claims, its so badly designed that their support team had to disable it and asked me to do things manually. Other hosting places would have fixed their broken website but not these guys.

They take your money then say its not their problem.
Typical German superiority bs for anyone that has met a real nazi before

THIS HAS BEEN THE WORST EXPERIANCE EVER. SINCE HOSTING WITH ZAP MY ROOTSERVER PASSWORD SSH KEY HAS CHANGED REPEATLY THEN TO CONTACT CUSTOMER SUPPORT THEY WANT YOU TO PAY TO RUSH THE TICKET. MAKES NO SENSE. I DONT UNDERSTAND THEY PEOPLE. THEN WHEN I FINALLY GET AHOLD OF CUSTOMER SERVICE THEY TELL ME THEY GOIGN TO FIX IT. SO THEY SAID THEY FIX IT THEN THE NEXT DAY MY ZAP ACCOUNT PASSWORD IS CHANGED. AND THEY THINK IT IS FUNNY CUSTOMER SERVICE WONT EVEN REFUND YOU THE MONEY THEY WILL ONLY GIVE IT BACK IN ZAP COINS MEANING YOU CAN ONLY USE IT WITH THEM. SO BASICALLY ITS NOT A REFUND. OH AND TO TOP IT OFF THEY DONT TELL YOU BUT THERE IS A 5 DOLLAR REFUND FEE. YUP. AND REFUND IS BASED OF THE NUMBER OF DAYS U HAD THE SERVER. EVEN IF YOU COULD NOT GET IT TO LOAD OF. CAUSE BELIEVE ME YOU WILL HAVE TO KEEP PRESSING IT TO CONNECT OVER AND OVER JUST TO GET A CONNECTION. ITS HORRIBLE. WORST AND NO GOOD. IF I WAS YOU DONT DO IT. IT SOUNDS GOOD CAUSE THEY GIVE U A 50 PERCENT OFF. BUT IN THE LONG RUN THEY MAKE THEIR MONEY WITH U. THEN TOP IT OFF THEY BEEN CHARGING MY BANK ACCOUNT WITHOUT VERIFICATION. OR ACKNOWLEDGE. ITS NOT SAFE AND ITS NOT GOOD DONT DO IT...