aaronb690

Aaron B.

Houston, TX, USA

Contributor Level

Total Points
80

1 Review by Aaron

11/20/21

This company has absolutely horrible customer service and follow-through. I placed an order on 8/9/2021 and confirmed the special-order status via 3 separate emails and confirmations. They never processed the order, so I asked for an update 30 days later.

They advised that the order would be submitted, but there was a 6-8 week wait. I waited another 60 days and asked for another update. Then they advised that because it was a special-order item that I would have to submit NCNR (non-cancellable, non-returnable) paperwork, and that it would be an additional 6-8 weeks. I already did that during the payment phase and subsequent emails!

It's completely unacceptable for a company to take an order for a product that they list as an "in-stock" item, then bait-and-switch to a "special order" status. They obviously had no intention of filling this order, even after they took my credit card information and lied to me for the previous 60+ days. Then they had the audacity to state that I had to pay in full (again, NCNR) and that there would still be another huge delay in receiving the order that THEY IGNORED for the previous 90 days! On a 5-star rating system, they deserve negative 10 stars!

I will place the order through a more reputable vendor... and wait... AGAIN! Obviously, I will need to work with my credit card company to put a permanent hold on any charges from NextWarehouse.com to cancel and avoid fradulent activity related to this order. What a complete disaster!

Service
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Quality

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