Abdul R.

Advise for anyone booking flights. Book directly with the Airline it may cost more but the customer service you recieve from the airline is far better than Sky Scanner or any scam company that they associate themself with. NEVER would I use Sky scanner or a third party agency.

I emailed Sky Scanner on 19/03/20 regarding my issue they did pass my details on to the travel agency I havent heard anything back. This is a JOKE!

After several days of phone calls and emails I finally got through to Travelup and spoke to Kamran who is apparently dealing with my case advised that I cannot get a refund and can only reschedule which was a lie. Kamran claimed he was sat with a customer and promised he will call back soon as he is done. He must be having one long conversation because it's been 21 hours and I'm still waiting. I spoke with Emirates they have cancelled my ticket and advised the agency will refund me without charge.

Like I mentioned in my tweet if I was a betting man I would put my money on getting through to my Grandma quicker than Travelup on the phone and she passed away over 5 years ago. Travelup seen as you guys love your # please change your Profile/Bio on twitter from #ZeroFaff to #100%Faff and add another 2 #RipOff and #Fraudsters. You should keep #UpYours it's the perfect # for Travelup.