B B.

I am in the process of making an official complaint to OFGEM about Bulb. Bulb incorrectly charged me for several months. The account charges were compared to the charges of 2 previous energy suppliers I spent a year with consecutively, totalling 2 years of supplied energy.

When the combined cost of energy used with the above-mentioned suppliers was compared to that of Bulb for the same amount of time, the difference in cost was astronomical. I also had one less appliance than I did with the previous energy suppliers when I joined Bulb, so less energy was used.

On top of this, the cost of energy spent at each supplier was roughly the same, with the difference being only a couple of pounds. In regards to Bulb's charges, nothing makes sense and someone is ready to look into this for me while I prepare to write to OFGEM, then wait for a response from them.

I've asked Bulb to email me chat logs for every conversation I have had with them, and also my entire billing in history PDF format. This was ignored by the person who responded to my complaint. I don't know whether Bulb tampered with my previous supplier's smart meter and used it knowing full well that was not part of our agreement, or if someone's incompetence is the reason for my outrageous bills. Either way, there will be a resolution.

I have gathered energy bills from my 2 previous suppliers who supplied energy to the same address, and I will need some answers as to why there is such a big difference between what they charged me and what Bulb did at the very same address.

To my surprise, I posted this review on Trustpilot and Bulb got them to remove it. After looking into this more, I discovered this has been happening to many other Bulb customers. I can also no longer access my Bulb account. So I have basically been penalised for sharing my experience. Their positive feedback is now irrelevant in my eyes.

I cannot recommend them. At first, everything seems nice, then they slowly start increasing charges making bills unaffordable. Their customer service is below standard. Please do your research before joining. Don't be fooled by their branding and claims.

I left a genuine review for an Energy company and within minutes my review was removed. I'm also unable to log back into my account. I can prove I was a customer of the energy company.

I read the reviews on here from people who experienced the same thing and I'm not really surprised. It makes total sense that Trustpilot and businesses would be in cahoots.

The energy company's attempts to silence me have backfired. I will post the review on a few sites and forums. As for Trustpilot, I will never trust or use them again. My intuition will have to do.

I left a genuine review for an Energy company and within minutes my review was removed. I'm also unable to log back into my account. I can prove I was a customer of the energy company.

I read the reviews on here from people who experienced the same thing and I'm not really surprised. It makes total sense that Trustpilot and businesses would be in cahoots.

The energy company's attempts to silence me have backfired. I will post the review on a few sites and forums. As for Trustpilot, I will never trust or use them again. My intuition will have to do.