AJ L.

Same issue as other review -- charge was put through PayPal immediately but over a month later, still did not ship order

I have used them periodically for several years without problems. Last month, I shipped something to them using the correct address and suite number. Tracking information shows it was delivered but I did not receive a notification from ReShip. I contacted them 3 times and each time received a response to allow more time to pass. The last time, I indicated I wanted to file a claim and finally got a response asking for tracking information. They told me they didn't receive the package and had "checked with our neighbors and they also don't have it"; they never answer the phone and did nothing further to investigate or assist. The vendor I purchased from looked into the matter and everything indicated the package was properly delivered. ReShip does nothing to assist when things don't go perfectly and I would not recommend them or use them again.