I visited the Kingwood, Tx AT&T Store near Houston. I bought a new watch that I originally went in for, and signed up for Direct TV that THEY encouraged because I commented my current provider is incompetent. The manager said he would be at my house two days later to install. (Direct TV doesn't do this.) He never set a time, never called me—never showed up. I called twice that day—no call back from anyone in the store. No one cared, and no one made any effort to save the AT&T account of decades. I realized the whole thing was a sham to sell a product—it was cruel. I reported the incident to both AT&T and Direct TV—and every review site I can find. Of course, I also canceled the DT account and "installation." I will never shop there again and will look for a new wireless company. Don't be cruel to hardworking customers: we bite.