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I ordered a fleece vest from Backcountry.com - first they sent me the wrong vest (a cheaper one from the same brand, and in a smaller size). Ok - holiday season order, they're busy, i get it... then i initiate a refund, and 4 weeks go by with no reversal on my credit card. I then chat with a customer rep and they say we'll refund you in 24-48hrs, they got the item but "it seems like someone just missed it (sending the refund)". Outrageous. Never ordering again.
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Hey Akhil,
Thank you for taking the time to write a review about your experience with us on Backcountry.com. I am sorry to hear that your experience with the original order and the refund process was not up to par. It is true, right after the holidays our return and refund process is quite a mess and I completely understand how frustrating that could be. We definitely need to be more transparent and own up to our mistakes if something was not followed through. I hope we can make it up to you in the future and thank you for your time.