Alan B.

In April 2020 I was searching websites for a wheel hub assembly.
Their automated system (where a car's year, make, and model are input to verify fitment of a part) yielded a positive result.
To make doubly sure, I e-mailed, asking if the part in question would fit (provided VIN number and part serial number).
Rep Gina Block replied '... I was able to confirm fitment based on VIN...'
On this basis, I ordered the part.
Install failed, mechanic found the part does not fit.
Complaint to FCP resulted in no return label, and only store credit, and claimed fault was mine.
After 12 days of argument, FCP finally sent a return label.
After 2 more weeks, and threat of lawsuit, FCP finally refunded part cost.
I then sued them for the $150 labor cost of failed install.
Won because they did not contest.

Bought an Asurion 2-yr warranty for a new laptop in Dec 2019. About 22 months later, I registered a claim on their website for a small hardware problem. Automated response was: 'We're mailing you a box with... a prepaid shipping label. Look for it in the next 5 business days.' It showed my correct address. No box, no communication = scam.

19 Feb ordered 4 supplements (pills) from Walmart, coming from 4 different sub-merchants.

Early March I received 3 of these without problem, but order from Esupplements never came.

Tracking indicates it was returned to sender on 25 Feb owing to an address problem. (I'm sure they would say it was my fault for giving them my address incorrectly, but the fact that the other 3 were received disproves this.)

15 Mar I emailed Esupplements asking for a replacement or refund—their choice. They blew this off.

19 Mar I went to Walmart and asked for a refund. A supervisor said I had to ring 1-800-walmart.

22 Mar I rang 1-800-walmart, and a Hindu submitted a request for a refund.

23 Mar suddenly Esupplements wrote me. Imagine that. They asked whether I wanted a refund or replacement. I responded asking for a refund. 2nd time this merchant blew off a message from me.

30 Mar I went to Walmart a 2nd time to asked for a refund. Same supervisor attempted to ring a number. No one answered, so she gave me a different number to ring.

2 Apr I sent a 2nd reply to the Esupplements email, asking for a refund again. 3rd time this merchant blew off a message from me.

8 Apr I rang the number the Walmart supervisor gave me. It turned out to be a wrong number, for an old woman somewhere in Utah who thought I was a Walmart employee.

12 Apr I rang my credit card to register a dispute, and get the charge to Esupplements reversed.

8 Mar 20 bought a new coffee maker from an Ebay merchant for $22.
Ticked the box to buy a 2-year warranty from Square Trade for another $2.
It stopped working near the end of Jan. So it lasted 10 months, and 3 of those it was in deep storage, so it lasted only 7 months of actual use.
2 Feb I registered a claim with the manufacturer (Bella-Sensio) as it was still under a 1-year warranty.
They requested a string of data from me, including a photograph of the bottom of the unit, which I returned the same day.
15 Feb It was clear they blew this off, so I filed a claim with Square Trade-Allstate. Again I had to submit a string of data, which I returned the same day. A rep said they needed 2 hrs to make a decision.
20 Feb I followed up with Square Trade. It was clear to me they had lost the email I submitted, because I was asked again to submit a receipt. (Square Trade is a company actively selling extended warranties in Ebay and Amazon.) I had to explain again that online purchases do not have receipts, that I provided instead a scan of my credit card statement showing the date of purchase, the merchant identity, and the amount I paid, (not to mention the Square Trade warranty purchase next to it).
End result was rejection. So after buying a Square Trade warranty for maybe a dozen things over the years, and finally registering a claim, I come to find their service is a scam.

18 May Checked local JoAnn store for a box I found on their website. They had a smaller one that would not fit what I needed to put in it.

19 May Ordered the larger box online, because its dimensions would fit what I need to put in it.

19 May received a email saying my order had been fulfilled, and I could come in and collect it. (Raised a red flag, because the store was out of the size I ordered.)

26 May went to local store to collect it. Could immediately see it was the wrong/smaller box. I rejected it and asked for refund. The clerk said okay, and pressed buttons on the cash register, but did not give me anything. I thought this meant it had been put back onto my credit card.

28 May Credit card showed no sign of a refund, so I sent a message via the JoAnn website requesting the refund. Provided the order number, but they blew it off.

3 Jun Sent a 2nd message via the JoAnn website requesting a refund, but this was also blown off.

9 Jun Went in person to request a refund. A senior clerk was summoned, and she told me I could not get a refund. Before leaving I was curious to see whether their inventory had ever gotten the larger boxes, and I saw they had not. For some reason the senior clerk came after me and said she could try to press more buttons in a back office, and then more buttons at a cash register. I was amazed when, after all my trouble, she insisted on refunding me 11 cents short of what I paid. She continually argued with me, taking the stance that I was an idiot who forgot what size box I wanted and ordered, and too stupid to remember the amount I paid.

Had my timing belt replaced by Lyle Pearson in Aug 2016.
Three years later, Sep 2019, had timing belt replaced again by Mission Hills Automotive. They reported the timing belt had been misaligned by 1 tooth.

Placed an order for 2 parts.
Next day a part I ordered from another merchant was cancelled.
Went back to EEuro, enquired with their Amend Order option, asking if I could add a 3rd part to my order before it was shipped.
They answered no.
So I ordered at a 3rd merchant.
Was surprised when I got 2 of this same part.
Turns out EEuro had sent me the part.
EEuro had charged me without asking and without telling me.
Returned it to EEuro for a refund.
EEuro refunded part price, but said I had to bear cost of return postage.

Had to return some wiring for refund (audio installer told me to buy wrong length). Tried to arrange a swap for the longer version, but AVL Gear rejected this, insisting on a return-refund-new purchase. Post Office told me it would cost $5.50 to send, but I used the return label from AVL Gear. They overcharged for postage at $8.00, and then penalised me another $8.00 for the return, taking a 40% chunk out of the refundwhen the wires were returned unopened, in original packaging.

Bought a chest freezer.
Arrived with an array of dents at the bottom.
I was not upset enough to swap it out for another one--which they offered.
Instead asked for a discount.
Was thinking maybe 15 or 20%. They offered me a 38% discount.
Damned decent.

This merchant sells used auto parts from junkers.
Ordered a CV axle.
New ones are either $500 or made in China, so used is a good choice for this part.
These people sent me one that was worse than the one it was meant to replace!
It was shot/worn out/loose.
When I arranged for a refund, they did not want it back.
That says a lot.

Bought 4 rims.
One of them had a lot of bubbles and scratches. (Made in China-should expect this).
Despite website claims of no problem returns, after talking on phone, and sending photos as requested--never heard back. Rang them 4 different times, sent e-mail, all blown off. Had to return rim to manufacturer for replacement.

They employ a staff of audio experts to answer questions.
The website has a library of advice.
They will price match other audio merchants.
They will make deals.

After extensive research found an amplifier I liked. They also carried the LC7i I wanted at a price $60 lower than everywhere else, and a set of RCA 4 channel cables. Ordered these.

Problem 1. Input a coupon code from their own website (saving 15% or about $37), but it failed to register. Had to phone a rep to resolve it. He fixed the problem, then advised me to pay through PayPal to avoid any further problems.

Problem 2. Later that evening I got an email from them saying they refuse to send my order untilI phone them again and verify my address. What happened to PayPal avoiding problems? I went to their website to check my account. Address was correct. I blew it off, assuming it was a hiccup.

Problem 3. The next day got the same email again asking me to phone them.

Problem 4. Okay, I tried to phone them, but after 10 min on hold I gave up.

Problem 5. About 4 hours later I tried phoning them again, hoping for less traffic, but again gave up after 10 min on hold.

Problem 6.3rd call next day my phone hung up on its own after 6 min on hold.

Problem 7.4th call next day after 9 min on hold got a message saying I was 9th in queue, gave up.

Rang credit card to cancel charge, ordered products from other merchants. Website / acct showed my items still in cart, not sent 4 days after paying.

Problem 7. Day 5, got an email saying they had sent my stuff. Unbelievable.