Alberto V.

Bought a smartphone with apparently competitive price (40 cheaper than amazon). The mobile phone I received was not water resistant as it claimed. After just 3 days I had serious problems and the phone stopped working. There is started a nightmare: email support barely able to write in English, denying any for of refund and asking me to ship to china the product. I had to start paypal formal complaint procedure in order to receive consistent reply (luckily I used paypal!). Shipping expenses have to be paid by the client and their policy are not in line with minimum European standard (es. Refunds are never guaranteed, partial refund like 70% is possible only after 3 days and then the product can only be repaired or substituted forcing the client to pay and wait for shipping). My conclusion is that despite apparently good prices it is absolutely nonsense to buy here any product.