Received a Keter outdoor bar, missing a part - I send them an e-mail and got a ticket # but did not hear from them after a few weeks - Started calling them every day but no one there to answer your phone call, waited more than 45 min each time - Finally gave up. It is a good product but good luck if you need a support or parts. I got rid of the shipping box since it was hug and taking so much room, now I cannot even send it back. Never buy anything from Keter