I play apex legends and my friends shifted to Europe. Now in order to play we needed to connect to an European server of the game.
The VPN didn't connect to any European regions (at lest for me) and a few times it did, the speeds were just bad.
Applied for a refund where their help gave me a 100 reasons why I shouldn't. When I finally got them to refund, my account got suspended instantly which was fine. But it's been 40 days and still the amount deducted from my account has not been refunded.
30 day money back guarantee is just false.