Amanda S.

Legancy Insurance Company doesn't even deserve ONE SINGLE STAR! By far the WORST insurance company I have ever dealt with. Please, save yourself hell and turmoil, and NEVER deal with Legacy Insurance if you have the option. Stay far, far away! Horrible customer service, refusal to return calls, ignoring calls, and finding a way to push the blame on the victim (me). Unacceptable. If you have the horror of being stuck with John Camargo (Ext 2094), I wish you the best. He doesn't return calls. He doesn't answer the phone. If you can actually get him on the phone, he is rude, snarky, hostile, will interrupt you while you're speaking, and treat you like you're a pest for asking for help. Some of the WORST customer service I've ever received. The one time he did answer, he knew it was me (caller ID?) and simply answered "Yes, Amanda..." in a very annoyed tone. He got on my case for calling him so often - saying that my calls were only delaying my claim process (which makes zero sense). I only called when I had updates on the case and when I had questions about what I was supposed to do with a non-drivable vehicle and needed more details on their alleged rental car coverage. I left multiple voicemails. But no returned calls. No emails. Nothing. I got tired of leaving voicemails and so I contacted his supervisor. That really made John mad and he called me immediately after to verbally acost me over the phone and said that it was my fault I didn't just go get my own rental and take my vehicle in to a shop) even though he threatened to close my case and leave me with a non-driveable vehicle. He said that they wouldn't pay for any additional damages incurred because I had to keep driving it (because he wouldn't call me back with any options/directives). One of their clients hit ME. She wouldn't call them back for 2 weeks, so John told me if she didn't respond within 2 more weeks, he would close the claim and leave me totally screwed. Seriously? Turns out, the lady who hit me said she never received a single phone call from him, despite his insistence he had called and called and called her. Hmmmm. My vehicle was deemed not driveable, but I couldn't get a call back on what to do or the details of rental coverage. So I kept driving an unsafe vehicle for 3 weeks until I was finally "released" by Legacy to have it inspected by a body shop. The body shop had their estimate in 48 hours, and already had the alignment, suspension damage, and tire fixed within 24 hours (but Legacy never sent theirs over). The body shop had to wait almost 2 weeks on the external damage repairs, because no one at Legacy would call back to approve the charges and pay them. I could have had my vehicle back in 4-5 days, and instead, it took almost a month. I finally went to his supervisor Edgar (Ext 2220) who was nice enough, but only made excuses for John. Never said he was sorry I was going through this, or that he would talk to John about his awful behavior. The customer is of NO priority to this company. Rental coverage is all out of my pocket. I'm ran out of money after 19 days of having a rental. Legacy said they only cover 2 weeks of rental - BS! It's Legacy's fault I was stuck in the rental because they REFUSED to return the calls from the auto body shop. The auto body shop called multiple times a day trying to reach SOMEONE and kept getting voicemails. When they finally got through almost 3 weeks later, the remainder of the repairs were approved. But they'll have my vehicle for another few days. I have no more money for a rental after already having it for almost 3 weeks, so now I'm without a vehicle.

*Update: John called and left me a very rude voicemail after seeing an email I sent into the company about his negligence. Trust and believe his name and his company will be exposed every single place I can find on internet. Is THIS what they teach in their customer training program? I'm so disgusted!