It's regrettable to hear about your experience. Please, accept my sincere apology.
Our dispute specialists cannot always provide refunds as they have a strict policy to follow. Still, our clients can always see what they are approving and get a full refund in case paper is not satisfactory. In addition, we provide 2 weeks to express your concerns and receive a partial compensation if needed.
Let me know your order number if you wish me to check it.
Dear Amy W.,
Thank you for your feedback.
It's regrettable to hear about your experience. Please, accept my sincere apology.
Our dispute specialists cannot always provide refunds as they have a strict policy to follow. Still, our clients can always see what they are approving and get a full refund in case paper is not satisfactory. In addition, we provide 2 weeks to express your concerns and receive a partial compensation if needed.
Let me know your order number if you wish me to check it.
Best regards,
Cody J.
Customer Experience Manager