I wish I could give them 0 start, I booked al hajj place last year, but with covid situation we didn`t go so they sent me a refund after 4months but no for the entire amount I paid, their excuse was they kept £500 ad credit if I want to go this year 2021, but even saying I am not going they never send me any money. This year we are not going again and I ring them 3 times a week and every time they will review my case with senior manager and decide what to do, after % weeks of trying to have my money back I am still waiting for my money. Shame on you. I will never forgive you because I really need that money especially now because I am not working. Anass Ramadane