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Ana-Victoria B.

Contributor Level

Total Points
86

1 Review by Ana-Victoria

  • Luca Designs

10/17/21

Do your research before even thinking about this company they suck, they are terrible with customers, won't refund you for their mistakes, won't exchange, their size chart is wrong, they rude to deal with and treat people like they know nothing. Seriously just google their name they have sites dedicated to telling you the truth about this site. I and several other people I know have nothing but bad things to say about this company. They proudly serve "vegan leather" what they proudly serve is bad quality, zippers that break often and peeling when it's brand new. Won't admit to their mistakes and if it gets damaged in transport it's your problem not theirs. Would not recommend absolutely terrible service. Please buy from somewhere else. It's a shame too because their products look very nice online but in reality are not worth the price. Made cheap while you pay a premium price.

Tip for consumers:
Buy some where else

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
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Luca D. – Luca Designs Rep

We cover our customers completely when there is a production issue. Very rarley but we always follow our guidelines and do the best to have non peeling vegan and high quality napa leathers for fashion jackets. Zippers are upto customers to maintain or replace if they break during wear or force. This review is likely fake, we do not have the customer in our database. Our designer cares deeply about the products and the customers experience. If a customer chooses to act outside of the police we cannot cover them and some customers will be unreasonable.

Ana-Victoria Has Earned 6 Votes

Ana-victoria B.'s review of Luca Designs earned 6 Very Helpful votes

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