Andrea L.

I ordered the Homestead Table Lamp from Woodland Creek's Log Furniture Place. I ordered it because I was sent an email from them on December 14th 2020 (still have the e-mail), advertising that this specific lamp was on sale... I ordered it on the same day I received the email.

It is advertised as taking 5 to 7 weeks. After 6 weeks, I called them to ask for a status of the order. Since I called on a Saturday she was not able to get me a status till Monday (yesterday). Monday came & went & I heard nothing back. So I knew something was wrong and called them back on Tuesday (today). At that point I was told that the item was "Out of stock" & it would be another 4 weeks!

First, why did they e-mail me a False Advertisement?! If it was "Out of Stock" why did they send me the e-mail advertising this lamp on sale... and advertising (even today) that it is NOT "Out of Stock", that it takes 5 to 7 weeks?!

Second, in the 6 weeks I was waiting for my order they couldn't have told me that it was "Out of Stock"?! That is just unacceptable and extremely unprofessional to not let your customer know & to let your customer wait 6 weeks & only telling your customer it's "Out of Stock" AFTER the customer calls back to ask for a status of the order!

I think it's possible they never filled the order in the first place, that it fell through the cracks... but they told me it was "Out of Stock"... so if they didn't order it, then they lied to me about it being "Out of Stock"!

Either way, whichever of the above scenarios it is, it is totally unacceptable and can't believe they run their business this way and in either scenario is unethical & unprofessional. I requested a full refund which I hope they will actually follow through with in the 3 to 7 days I was told... and I will not buy furniture or anything else from them in the future. I will go elsewhere.

I removed my personal/payment info from my Proof of Purchase (a purchase I never received) because I don't need any identity theft problems.