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Andreas T.

Contributor Level

Total Points
80

1 Review by Andreas

  • Cover & All UK

6/15/21
Verified purchase

Ordering process was good, they sent an email to confirm dimensions etc which was great. Once confirmed I had a delivery date update which came and went. 2 days after the item was due to be delivered, I contacted them who then gave me tracking details. It took several more days to arrive from India - not what I was expecting. Not impressed that I had to chase them for shipping information and that it also arrived late.

Gave me my racking info only after I'd asked for it.

Reason I chose this business:

Needed a custom sized cover.

Reason I chose this product:

Suited my requirements.

Service
Quality
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Banner B. – Cover & All UK Rep

Hello Andreas. Thank you for the rating and feedback. Please accept our apologies for the delay.

We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was delayed and not shipped until 24 May (which was your original delivery date).

The tracking information was also shared with you on your registered email address the same day it was shipped. We request you to check the spam folder in case you do not find the email in your inbox.

Once again, our apologies for the 4-day delay. We trust that you are satisfied with your custom table cover. If you have additional comments or questions, please feel welcome to reach us anytime via our 24x7 phone or chat helpline.

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