Thumbnail of user andres258

Andre S.

1
Level 1 Contributor

Contributor Level

Total Points
0

1 Review by Andre

  • DHgate

1/20/22

I have to question this sites amount of stars. Look at how many 1 star reviews there are below.

Total scam. Just look at the reviews below. I ordered a product late at night in a rush to get something in for my business, and it was on sale. After ordering, I realized the seller didn't have certain test data posted that I would need as a business in canada to resell the product (vape carts we would sell filled here, that need test info on lead and heavy metal levels). So I sent an email to them through DHgate. China at that time was during the daytime, and the seller didn't reply. So next day I reached out to DHgate and asked to cancel the order. This isn't automated like Amazon or any other online website where it just cancels it, you need to 'request' it. They didn't respond. I emailed through their cancellation area 2 more times ( a total of 3 times), and then the day after that (this was over 3 days) received notice the item had shipped! Not once did DHgate respond to me. I then went and opened a chargeback with Visa. When the package arrived here by UPS, I refused it. Only at that time, within hours of the refusal, did DHgate all of a sudden reach out to me (note here not the seller. I'm assuming for many items they are one and the same) asking why I refused the shipment. I explained everything to them, including their lack of response to 3 emails asking to cancel, and they replied that I needed to accept the shipment to make the claim LOL! If I did that I would be out GST, broker fees. Etc UPS's usual extortion fees. I would also be liable for the cost to ship the stuff back. I wasn't going to eat any of these costs when this should have simply never left China, and was 100% DHgates fault. After that, I tried probably 10 times to resolve this with DHgate through an open ticket (I use this term loosely. There is no actual ticket opened, just an email thread/conversation) via email. As others state below, they tell you to go to pages that don't exist, click a button that doesn't exist. Talk to the seller who never replies, and then after all that tell you in the same long email thread to talk to customer service, when that was who I was talking to through the cancellation channel, again telling you to click on buttons that don't exist. The intent here is CLEARLY to just wear the buyer down until they give up, and DHgate (not the seller) keeps the cash. If you are thinking of buying from here, think again. Check the main page of the website and click on 'cancellation', 'disputes', or any of those feel good buttons on the left side. They will give you info that looks like you can do something, but no actual path to do so. I challenge you to find something. Stay away from this company. Their claims of escrow and buyer safety mean nothing, and you will not be able to recoup the funds if you get scammed.

Tip for consumers:
Stay away

Products used:
vape carts for my business

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Andre S,

Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,

Lorie
Customer Service Center DHgate.com
DHgate Customer Service

Andre hasn’t received any votes.

Andre hasn’t received any thanks yous.

Andre doesn’t have any fans yet.

Andre isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user chandrab
3/27/24

The first purse I purchase was Feb 1, no purse constant being lied too! 😡😡 The second purse was...

Thumbnail of user pfahlsue
Cindy K. reviewed DHgate
3/19/24

I purchased a counterfeit cell phone, when I went back to the company, they had me send all kinds...