Andres A.

About a month ago I decided to book my first ever driving lesson with this company. Everything went well until the instructor postponed the lesson that I already had booked. I tried to fix another day we could meet that week, he told me what days of that week we could meet, and after I chose one day, he changed his mind and left it for next week. After this, he told me that the lesson was going to be the following Monday around 10ish because he was away on the weekend for bank holidays. After saying that he would confirm the exact time later in the evening, he didn't. I waited until Sunday when I sent him a message asking to confirm the lesson, he didn't answer. The following day in the morning, when I woke up early to get ready, I sent him another text asking him to confirm at what time exactly we would meet. He replied that he was supposed to come back from holidays the day before, but he was still away and that he was going to let me know about another day in the afternoon, again he didn't. The following day, tired of chasing him and waiting for my lesson, I called his head office and asked to swap instructors, to which they told me that they only had that one in my area and that he would put me as a priority later in the process when I have spent more hours with them. Overall the experience was extremely frustrating; communication from the instructor was almost non-existent. They made me feel like my money wasn't worth it because I only paid for one hour as I wanted to test their service first (fortunately) instead of a 10,20 or 30 hours bundle. Needless to say, I requested a refund and tried another company. I would definitely not recommend this company.