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Andrew E.

new york

Contributor Level

Total Points
81

1 Review by Andrew

  • Home Perfect

5/16/22

40 years a consumer and home perfect is first customer service email response to open with "No," All around arrogant and tough to do business with. I admitted purchasing the wrong product by mistake, offered to purchase correct product which is double the price. All I wanted was to be able to return the incorrect product on the same truck the new one is delivered on. Customer service team replied with the rudest of responses about 20% restocking fee, Inbound shipping cost recovery and return shipping costs. I will be sure to purchase the more expensive product I need elsewhere. What a foolish way to do business.

Tip for consumers:
use another site

Products used:
Water heater

Service
Value
Shipping
Returns
Quality

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