andrew l.

I ordered two paintings that arrived folded (yes, folded!) and smeared. They were shipped with no protection and the package arrived looking like it had been trampled by horses. The quality was also very poor. I could have asked a high school art student for a painting and got something better. I contacted Artisoo and they offered me a $50 refund. I told them that their website said; free returns;, and thats when they offered to refund me $80 dollars. I paid almost $200. I again said I want to return the items. They would not pay for the return shipping. Instead they offered to return $100. So I contacted paypal to help with this dispute. Paypal to me I need to send the items back, not even addressing the issue that the website (which accepts paypal) was clearly not honoring the free returns; policy. I went to UPS and they said it would be almost $100 to ship it back to China with the address the seller provided. I went to the USPS and it was a little over $30 to use media mail. I got the tracking number from USPS and supplied it to paypal. Two weeks later paypal tells me they cannot confirm delivery of my package with the tracking information I provided. I contacted the USPS and they said its a common problem with media items that get shipped to China, and that the USPS cannot guarantee media mail, and that I would have to use a carrier like UPS for guarantee delivery or return. So, now Im out not only the cost of the art, but the cost of shipping it back and the time spent dealing with this crap. This seller is a scam in my opinion. They ship crappy art, and then won; t honor free return shipping even if the art is damaged. They will instead just try to give you back 50% of your money. I guess they also know that paypal wont make them honor free returns, and that most people won; t spend an additional $100 bucks to ship it back with a guarantee. Long story short. Stay away. Even paypal won; t help you if you get stuck with bad Artisoo art.