Purchased an item and wasn't complete when it arrived. I had moved so didn't use for a week. During move I misplaced receipt so I emailed. They asked for proof of purchase. I explained and stated my situation so would buy the parts I needed that they didn't send. Couldn't even get back to me with the issue. It took several emails just to get one reply. So I gave up and will probably report this awful company to the BBB as it seems I am not alone with poor customer care
Dear Andrew,
Thank you for your feedback.
I am sorry to hear you have such an unpleasant experience. Could you please tell me your ID number and the name of the lady, so we could check it for you? The ladies are not so straight as men are, so their messages may seem not so obvious to understand, however, we will still check the communication once you provide us with the requested information.