I booked a hotel with Cheap Tickets, figuring it would save me money, since I'd booked my flight with them as well. It seemed quite expensive, but I figured that their "low price guarantee" assured me that they'd refund the difference if the price was lower elsewhere. So I looked online, just to check, and sure enough, the same double-occupancy room for the same dates was more than $100 cheaper on Hotels.com. I applied for the refund, which was robotically denied. When I tried to call them to ask about this, guess what - "Contact us" did not provide a phone number. I hope sharing my experience will help others avoid dealing with this sleazy company.