Angela B.

Placed my order 4 weeks in advance of my holiday meal to allow plenty of time for any shipping mishaps or delays. Received confirmation of my order via email. Called to check status of my order 10 days prior. Representative stated my order had been canceled without any further information. WTH! I received no email or call regarding order cancellation. I inquired why and representative stated she had no further information and was sorry. Why would you send an email confirming order but email stating you canceled it? Communication is a great tool when used. This item was to be for a holiday meal. Too late to try to get a replacement. NEVER NEVER will I order from the Swiss Colony again. Very unprofessional way to handle business. Do hope they keep sending their catalogs. They make great fire starters!