Angelene C.

Placed an order for 20 pairs of shoes, with the intention of keeping the 4 or 5 pairs that fit best. I purposely order online because I am hard to fit and most brick and mortar stores do not carry wide shoes. All over their website it stated FREE SHIPPING AND RETURNS, COMPLETELY RISK FREE SHOPPING. So I thought great, I will place a big order. I spent a couple hours perusing the website and placed the order. The next day I got a call asking me if I really placed the order. Yep. Then I was informed that there could be a restocking fee if I returned "too many" pairs of shoes. What? What about the free shipping and returns. "we reserve the right to charge $5 PER PAIR for "excessive" returns. Where does it say that? She directs me to a sentence at the bottom of a paragraph about 3 links in from the "returns" link. And how would I even see this, or look for it when it says FREE SHIPPING AND RETURNS, COMPLETELY RISK FREE SHOPPING all over the page, including at the bottom of my order confirmation? Long story short, they refused to agree to honor their own motto. They insist that they can charge a restocking fee at their discretion. They have since modified their listing to exclude COMPLETELY RISK FREE SHOPPING, but it still states FREE SHIPPING AND RETURNS with no asterisk that would lead you to the hidden section about paying $5 per pair restocking. So unless you are sure these shoes will fit, you should buy them elsewhere. Or better yet, don't buy this brand at all, since they have such questionable business practices.