Bought a very expensive item, checked the sizing carefully, and paid for the shipping. The size 4-6 which was indicated as an S was shown as 'true to size' and it was suggested to go for the size you are before you're pregnant, which for me was 4-6. When it arrived, the item was absolutely huge! Really, this was a size 8-10 US easily, which would swamp any size 4 even with a huge belly (see images, where I compare a normal size 4-6 item with the massive onesie underneath, see how low the crotch is and how long the pants are!). The shoulders were far off, the crotch closer to my knees which makes the onesie look like a huge sack.
The worst part is that customer service don't even discuss the possibility of exchange because I am based abroad. I even offered to pay for the return shipping there and back. I explained that we would have to simply throw away the very expensive item. What does it cost the business to accept the returned, unworn item? Absolutely nothing. Generic emails, no consideration of the customer, and the customer service phone line never answers - after trying for 5 days, no one bothered to pick up the phone.
Awful customer service, unnecessarily harsh, especially considering they are selling to pregnant women! A little kindness would have gone a long way, not to mention international laws relating to right to return fualty or misrepresented items.