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Ann B.

Houston, United States

Contributor Level

Total Points
261

2 Reviews by Ann

  • YummyBazaar

8/30/22
Verified site experience
  • Houstondogworks

10/1/21

I purchased Houston Dog Works 6-week board and train program at a VERY HIGH price. During the 6 weeks, my dog spent most of his hours and days in a small individual kennel in a room with other dogs. I was told he was trained about 30 min. Per day. Not having any experience with methods of dog training, I was somewhat apprehensive about this method but gave it a try. At the end of 6 weeks, I began to see minimal progress in the dog's behavior.
Next, I followed up with 8-10 individual sessions in which I learned more about working with the dog. I found these sessions somewhat helpful.
Most recently, I joined the group class working towards CGC. I missed the first class and asked the trainer to send me his expectations for the class. He never did. His mode of communication is very poor. After the third 45 min. Group class I received a TEXT telling me that I was uninvited to continue in the group because I had "broken the client agreement". I was not told HOW I broke the client agreement, I was not given an opportunity to discuss HOW I supposedly broke the client agreement, and the news was delivered by text which I consider to be very unprofessional.
During classes, both the owner and his staff repeatedly use foul language. They would use rude tones of voice" barking" out commands to the handlers. I witnessed dogs being corrected by the trainers twice nearly asphyxiating the dogs. The trainers are regularly telling stories of other clients, demeaning both the dogs and the handlers. I actually am appreciative that I was "uninvited" and happy to not be returning to such a toxic environment. People are not treated with any decorum or respect in this organization. It seems to be more about "how great the trainer is" than about actually working with clients to get the best from the dog. Both the owner and the staff trainer need lessons in communicating with their clients in a respectful and professional manner. When I was "uninvited" it made clear what underlying personal issues the owner/trainer has. I would not recommend this organization to my worst enemy.

Service
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Ann Has Earned 1 Vote

Ann B.'s review of YummyBazaar earned 0 Very Helpful votes

Ann B.'s review of houstondogworks.com earned a Very Helpful vote

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