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Anne G.

Contributor Level

Total Points
80

1 Review by Anne

  • Loracmoon

2/12/20

Loracmoon also doing business as Angelvic & Chen or Chen Zhen or Angelvic CS
Anny cloe

AVOID THIS COMPANY! Save yourself the stress.
I ordered over 500 worth of items from this company over several months in 2019.
Yes, you will receive some items which are as pictured. However many items are NOT as pictured at all. The more you order the worse customer service gets.
A lot of items are out of stock and you won't be informed of this for months. Then you are offered to choose substitutes, weeks/months later you are told those are out of stock as well. Months go by. Refunds are promised that never come.
You receive the same repeated email over and over stating they will help you, but they rarely do anything.
When you email asking for help the exact copy of the previous email from them reappears. NOTHING IS RESOLVED.
This continues on and on.
If you file a dispute with paypal this company asks you to dismiss it so they can refund your money. Don't dismiss it. Paypal told me to not dismiss the dispute it is a scam.
Paypal gives you six months to file a dispute. This company stretches it out to the limit until they know you can't file a dispute.
Finally after 6 weeks in dispute with Paypal for items not received PayPal issues a refund.
Also when you return item they don't accept the package and 4 months later it is returned to you, so you've wasted postage to China. Then they offer 30% refund which also never arrives.
Fair warning, DO NOT do any business with this company EVER!

Tip for consumers:
NEVER ORDER from www.loracmoon.com

Products used:
Horrible customer service that gives you the runaround and sends the same email over and over promising refund that never arrive. at his company cancels orders after months of editing and never sends the refund. You need to be persistent.
File a dispute with your payment method, keep all correspondence for proof.

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