I just bought the software and subscribed to the audi/video and events plugins. Lots of contact before I paid and they installed it within a week but it just doesn't work. You can't register, the rooms aren't showing, you always log in to the lobby no matter what room you click on and there are no webcams in sight, I could go on and on. This was two weeks ago and guess what? They aren't answering my emails or support requests and won't verify me for the community forum so that I can see what the problems might be. My son looked at the software and said 'you've been scammed, this programme is rubbish' I have requested a refund through Paypal and am waiting...