When I arrived in Scotts Valley Sheridan late Saturday night, I went to the hotel desk and waited. In a while a young man comes out. Doesn't say anything friendly. He has a black shirt on with a red tie. I tell him who I am. He asks for my driver's license and credit card. He runs it. I ask what it is for because the room has already been paid for. He says "for incidentals." I said what are incidentals, do you have a bar in the room? No. But he didn't/couldn't explain what incidentals were.
He was not friendly; then it got worse. He mentioned something about towels or housekeeping not coming every day to change towels, bedding and that it would be every 2 days. (Later when I am in my room, I see there are only 2 towels; and after 3 days - no towels were changed!) I said why. He said because of covid.
What does covid has to do with that? I ask. He gave me a dull answer about rules or something. Then I retorted: like you not wearing your mask properly? (His mask was not fitted and kept falling under his nose: the purpose of a mask is to cover the nose) Then he said: "I could make you wear a mask." He was so rude. I likened his behavior to a 15-year-old. And I wonder how and why is he working there? (BTW: I did not see a mask sign when I passed through the entry or I would have put on a mask)
When my sign-in is over I get the one very heavy, awkward luggage rack in the lobby for my luggage. As I head toward the elevator with this rolling device, Mr. Rude steps out of the elevator and walks by me without a nod or hello, as I struggle with this cart. What a miserable person.
Upon entering my room, I see -
*The deadbolt doesn't work. But there is an extra deterrent mechanism to halt the door if someone tries to enter.
*In the bathroom; there are no glasses; 2 hard, rough towels, obviously not washed in soft water or rinsed with a softener.
*I eventually found one plastic cup in the closet next to an ice bucket.
*In the bathroom, there is only one double outlet, but only one socket works.
*In the room with the bed there is an empty refrigerator on top of a luggage rack. Who would think to do that? And where does the suitcase go?
*I notice an unstable, cheap portable closet - not convenient; hanging clothes on a rod congruent with my waist; and does not work for long dresses.
*No nightstand and lamp on one side of the bed. And this is for $359 a night!
*No curtains on the room window, let alone black out curtains mentioned on the website. Just a screen like shade that lets in light. I assume no one can see in. It's probably to hide the hideous tire storage yard next door.
*No bath mat and no tub step over to help contain the shower water, so the water goes all over the bathroom floor. There's a drain in the middle of that floor, but still I have to soak up water from my first shower with the 2 hand towels, a bath towel and a washcloth left in the bathroom. I'm surprised this is allowed, since it is a safety hazard.
*No soft water.
*No bottled water as advertised.
*Trash is left in the hallway. Dirty.
Ironic that when you turn on the TV you see a screen with someone in hazard gear wiping down surfaces. But why not clean your rooms and hallways of trash?
* On my 3rd night, Monday night, I got back to hotel and key card didn't work. I call the front desk. They didn't know I had booked the room four days ago and that this was my 3rd night – so they locked me out; even though I got several verification e mails and was charged at least by October 1st. For this night. However, a friendly woman employee helped me, coming up with another key card.
*When I leave, I get no bill for charges. I talk to Demetrio at the front desk and he explains generally what some charges could be, but does not address my charges specifically; but why no printed bill? He said though I was charged $186 (the latest amount on my credit card statement at that time, some of those dollars will come off my bill. But I was quoted $149 (plus I compute, the additional 12% tax) That does not add up to $186, but more like $166.
Also, I received emails saying the cost was of the room is $167 the day I booked for my stay, though again nothing was itemized. I get 5 e mails saying I am booked for Monday, and 2 that say the price is $167 (though nothing is itemized).
Every day I check my credit card statement. On 10/7 I was charged: $749, $463, $236, $171, $50. Today it is $171 plus $6. It turns out I was charged $3 a day for a "facility" fee that should have been included in the room price or at least mentioned as an extra charge when a person books. I never used any facilities.
Four Points Sheridan gets no points from me. They should be more hospitable, knowledgeable and honest; give a statement/receipt for services, clean up the trash, give out a bath mat and a few more towels - let alone be candid about their charges. Bait-and-switch advertising and deceptive pricing practices I thought were illegal.