Anni C.

On 11/17/2021 a Sears home repair technician, Richard, came out to diagnose our 2017 Kenmore Elite refrigerator. He stated that our compressor was bad. It was covered under warranty, but we needed to pay for labor. After paying $500 plus and waiting 2 weeks, Richard came back out and replaced the compressor. He instructed us to wait 24 hours before putting food in it, so the freezer would be at freezing temp. The next day I opened the fridge, and it was not even working. So here we are, right before Christmas, and had to call Sears "home service" to come out again. 2 weeks later a technician by the name of Manny came to inspect. He said the problem now was our motherboard. Here we are spending another $300 plus for a new motherboard. Had to wait 2 weeks for Manny to comeback out to replace the motherboard, once it was delivered. Manny came and replaced the motherboard. He never plugged our fridge in or he would have seen there was no power going to our fridge now. So now I am really getting frustrated with the whole Sears "home repair" We are a family of 5 and can't be without a fridge, so we were forced to spend $3,600 on a new fridge because we well, need food in the house. So now we are $4,100 plus into this whole fridge mess. We made yet another phone call to Sears and on 1/4/2022, yes 2 months of this headache, Manny came back out. Our fridge had been moved to the garage since the initial service because I am a high-risk pregnancy and my husband is currently going through chemo and radiation, we can't get sick and aren't allowing repairmen or vendors in our house. Manny looks at our fridge and now tells me that the first technician, Richard, put in a bad compressor and that's what made the motherboard blow and the new one being put in with the bad compressor has completely fried our fridge. SO now with the cost of our fridge that Sears employees fried, service and "repair" cost, new fridge, we are out about $7,000 plus. Why Manny didn't catch this when diagnosing a motherboard issue, is beyond me. Both gentlemen were nice and as professional as can be but they both were completely unqualified and clearly not trained. This is a Sears fault. Manny said he had put in for the refund department to contact my husband and canceled our service, so we weren't charged a service fee. He also explained that he has never even met his boss, there is no location or office for the repair team. After 2 weeks of waiting, we never were contacted by the refund department. I am on my 4th call to the *******663 number and I keep getting to somewhere not in the US, they are reading off a script and zero help. I ask to be transferred to a manager or stateside and they say they can't do that. I am looking into attorneys to file in court to get our money paid back to us, since Sears is giving me the run around. Possibly a class action lawsuit after reading these comments. If anyone wants to be a part of that please message me. This is horrible to put a family through, especially during times like these and being sick. I am disgusted and appalled by the complete fraudulent business they are running.