Anony M.

Ordered a name-brand fan as advertised on LampsNext in November. In January, I received a knock-off fan. When reached for comment, the company first offered 30% off, then 50% off, then finally said "we never said it was real", despite the fact that my confirmation and their website listed the name-brand product. Thankfully I have screen shots from several periods of time where they advertised the name brand BEFORE they surreptitiously changed their site to remove reference to the name brand. Rather devious really. I have since successfully used VISA fraud protection to be reimbursed. I have also reported them to the Chinese and US Counterfeiting unit, as well as US Customs.