Anony M.

I'll sum it up quickly why you should not buy from this company.

They are based in Gibraltar, which is not in the EU trading zone, but they have some shipping loophole through the UK to avoid import taxes. It would seem to me the prices are lower for that reason alone, they do not pay import tax. If you add the proper VAT, their prices would be higher or equal prices to competing e-shops. The goods they sell are grey market goods without any warranty guarantee, probably from African market or Asian markets but I don't know for sure. Whether you could argue for the EU 2 year warranty is doubtful, the only physical presence they have in the Netherlands for example is a mailing address that I assume is a package forwarder. I read a review of someone who went to visit it to talk to them and found an empty office or some such.

After import to the UK they use a sketchy packaging service in France that has many negative reviews stating they returned a package (the reviews were mostly about broken phones) to never hear from them again. I forgot their name otherwise I would link it here. To their credit, they do ship quickly.

After a lot of back and forth with the seller trying to get me to keep the items, I returned the package to the supplied address, and I never heard from them again despite multiple emails. This was a package worth thousands of euros, I purchased extra shipping insurance in case of any funny business, but that doesn't help you once they receive it. Ultimately the issue was revolved after 90 days disputing the charge with my bank. Apparently Rhinocamera never bothered to even respond to the bank's inquiry.

You can see from the thousands of reviews that people are quite happy to buy from this shop, but I leave my review here to give you the full picture to help inform your purchasing decision.

There's plenty of reviews talking about the owner saying he will not accept returns under right of refusal, or for warranty repairs, until people remove negative reviews. That is quite sour, just run a clean business and stop with the funny business.